Regional Law Client Executive - AI & Growth

Reuters; Greater London; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Reuters seeks an Associate Client Executive – Regional Law in London to protect and grow revenue from a portfolio of small/medium law firms. You will act as a trusted advisor, prioritise risks, and drive consultative selling to expand value through upsell and cross-sell of AI-powered solutions.

Partner with Sales to ensure onboarding success, maintain robust CRM hygiene, and hit activity KPIs. The role blends relationship management with data-driven strategy in a hybrid, UK-based setting.

Qualifications

• Proven experience in account management, customer success, or sales within a B2B environment.
• Strong organisational and relationship-building skills.
• Data-driven approach to prioritise time and effort.
• Track record of achieving retention and upsell KPIs.
• Comfort collaborating with cross-functional teams.

Responsibilities

• Retention & risk management across a large book of law firm customers.
• Identify upsell opportunities and align Thomson Reuters solutions to customer needs.
• Drive adoption of AI solutions and embed them into workflows.
• Ensure seamless onboarding and handoff with Sales for new customers.
• Maintain accurate CRM data and report KPIs to inform strategy.
• Collaborate with New Business, Customer Success, Product and Marketing.

Skills

Account management

Customer success

Sales

B2B experience

Communication

Job description

Reuters seeks an Associate Client Executive – Regional Law in London to protect and grow revenue from a portfolio of small/medium law firms. You will act as a trusted advisor, prioritise risks, and drive consultative selling to expand value through upsell and cross-sell of AI-powered solutions.

Partner with Sales to ensure onboarding success, maintain robust CRM hygiene, and hit activity KPIs. The role blends relationship management with data-driven strategy in a hybrid, UK-based setting.