Associate Client Exec

Thomson Reuters; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Mental Health Days

Retirement savings

Tuition reimbursement

Job summary

Thomson Reuters in the United Kingdom is seeking an Associate Client Executive – Regional Law to manage a large book of law firm accounts, drive retention, and identify AI-enabled upsell opportunities.

You will partner with Sales, Customer Success, Product, and Marketing to deliver a seamless customer experience, expand value, and promote adoption of Thomson Reuters’ AI-powered solutions across the region.

Qualifications

• Proven experience in account management, customer success, or sales within a B2B environment.
• Strong organisational skills for managing a large, diverse portfolio of accounts.
• Data-driven mindset using risk and usage data to prioritise time and effort.
• Excellent interpersonal skills for engaging stakeholders at all levels in law firms.
• Track record of achieving retention, upsell, and activity KPIs.
• Collaborative approach with cross-functional teams (New Business, Customer Success, Product, Marketing).
• Passion for technology and AI's role in legal industry.

Responsibilities

• Retention & Risk Management: Own retention and risk prioritisation across a large book of law firm customers.
• Upsell & Growth: Help identify upsell opportunities within the existing customer base.
• AI Adoption & Transformation: Drive adoption of AI solutions across customers and their clients.
• Customer Onboarding: Ensure seamless handoff and onboarding for new customers.
• Account Hygiene: Maintain accurate CRM data for reporting and forecasting.
• Activity & KPI Management: Meet or exceed activity KPIs with high-volume book of business.
• Product Stickiness: Deepen product usage and embed solutions into workflows.
• Collaboration: Work with New Business, Customer Success, Product, and Marketing teams.
• Customer Insight: Stay close to customer needs, trends, and competitor activity.

Skills

Account management

Customer success

Sales

Relationship building

Opportunity spotting

Strategic thinking

Tools

CRM software

Excel

Job description

Associate Client Executive – Regional Law

Job Description

Thomson Reuters is looking for a dynamic and customer-focused Client Executive – Regional Law to join our growing legal sales team. This role is central to protecting and growing revenue across a large portfolio of small/medium law firm customers, while championing the adoption of Thomson Reuters’ newest AI-powered solutions that are transforming how legal professional’s work.

You will act as a trusted advisor to your customer base: combining relationship management, risk-based prioritisation, and consultative selling to ensure customers realise the full value of their Thomson Reuters solutions, while identifying opportunities to expand that value through upsell and cross-sell.

Key Responsibilities

• Retention & Risk Management: Own retention and risk prioritisation across a large book of law firm customers, using risk data and account health indicators to guide daily activity and focus effort where it matters most.
• Upsell & Growth: Help the sales executive identify upsell opportunities within the existing customer base, aligning Thomson Reuters solutions to each customer’s specific aims, goals, and workflows.
• AI Adoption & Transformation: Drive increased adoption of new and existing AI solutions, positioning Thomson Reuters as a partner in transforming how customers and their clients work.
• Customer Onboarding: Partner closely with the Sales Executive covering the same territory to ensure a seamless handoff and effective onboarding experience for new customers.
• Account Hygiene: Maintain accurate, up-to-date account and pipeline data within CRM systems to support accurate reporting and forecasting.
• Activity & KPI Management: Consistently meet or exceed defined activity KPIs, managing a high-volume book of business with strong organisation and prioritisation skills.
• Product Stickiness: Continuously seek out and implement ways to deepen product usage and embed Thomson Reuters solutions into customer workflows, increasing overall stickiness and reducing churn risk.
• Collaboration: Work cross-functionally with New Business, Customer Success, Product, and Marketing teams to deliver a joined-up customer experience across the territory.
• Customer Insight: Maintain a curious, consultative approach, staying close to customer needs, market trends, and competitor activity to inform account strategy.

Required Qualifications

• Proven experience in account management, customer success, or sales within a B2B environment.
• Strong organisational skills with the ability to manage a large, diverse portfolio of accounts efficiently.
• A curious, consultative mindset with genuine interest in understanding customer challenges and how technology, particularly AI, can solve them.
• Excellent interpersonal and relationship-building skills, with comfort engaging with stakeholders at all levels within law firms.
• A data-driven approach, with comfort using risk and usage data to prioritise time and effort.
• A track record of achieving retention, upsell, and activity-based KPIs.
• Strong communication and collaboration skills, with experience working alongside New Business or Sales colleagues.
• Passion for technology and innovation, with an interest in AI’s role in transforming the legal industry.

Preferred Qualifications

• Experience in the legal, SaaS, or professional services industries.

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

More information about Thomson Reuters can be found on thomsonreuters.com.