Regional IT Support Engineer (UK)

Black & White Engineering Limited; Greater London; Hybrid; GBP 32,000 - 52,000; Full time

Job summary

Black & White Engineering seeks a Regional IT Support Engineer to deliver hands-on IT support across UK offices and international sites. You’ll manage end-user devices, Microsoft 365 apps, Intune/Autopilot and IAM, while collaborating with a global IT team to ensure secure, productive operations.

You’ll troubleshoot across hardware, software, networking, and AV systems, support onboarding/offboarding, and contribute to infrastructure projects and security initiatives.

Qualifications

• Experience in IT support, desktop support or service desk environment.
• Experience supporting users across multi-site/regional offices.
• Strong knowledge of Windows 11 administration and troubleshooting.
• Experience with Microsoft 365 apps including Teams, Outlook, SharePoint and OneDrive.
• Knowledge of Active Directory and Azure Entra ID administration.
• Experience with Microsoft Intune, Autopilot and endpoint management.
• Familiarity with ITIL Incident, Request, Change and Problem Management processes.
• Knowledge of Defender for Endpoint and security best practices.
• Good networking knowledge: WAN, LAN, Wi‑Fi, firewalls, VPN.
• Experience supporting AV systems, meeting room tech, Teams Rooms or Zoom Rooms.
• Excellent troubleshooting, communication and customer service skills.
• Strong organizational skills and ability to prioritize work.
• Experience creating technical documentation and knowledge bases.
• Understanding of ISO 27001 principles.
• Exposure to server administration environments.
• Experience with backup technologies (Azure Backup, Veeam).
• Knowledge of Azure administration and cloud services.
• Awareness of SIEM and vulnerability management.
• Experience with secure email gateways and email security technologies.
• Knowledge of IT asset management tools and processes.
• Previous experience supporting engineering software environments.

Responsibilities

• Deliver Tier 2 IT support across desktops, laptops, mobile devices and office technology.
• Support Microsoft 365 apps including Teams, Outlook, SharePoint, OneDrive and Copilot.
• Manage devices via Microsoft Intune and Autopilot, including deployment and lifecycle management.
• Administer Azure Entra ID and Active Directory environments.
• Troubleshoot hardware, software, networking and connectivity across locations.
• Support Autodesk applications such as AutoCAD, Revit, Navisworks and BIM 360.
• Manage incidents, service requests and problem resolution within SLAs.
• Monitor and escalate Defender for Endpoint alerts.
• Support onboarding/offboarding and user access management processes.
• Provide VIP and executive support when required.
• Support Teams Rooms, conferencing systems and AV technologies.
• Manage printers and office peripherals.
• Provide hands-on support for infrastructure projects and office moves.
• Assist with security controls, asset management and compliance processes.
• Coordinate with vendors and maintain asset/warranty records.
• Create and maintain technical documentation and support procedures.

Skills

Windows 11 admin

Microsoft 365

Intune

Autopilot

Azure Entra ID

Defender for Endpoint

Active Directory

Networking basics

AV systems

ITIL knowledge

Documentation

Multi-site support

Customer service

Tools

Intune

Autopilot

Azure Entra ID

Defender for Endpoint

Azure Backup

Veeam

Job description

Technology underpins everything we do, and we're looking for a Regional IT Support Engineer to play a key role in delivering a seamless IT experience across our UK and international offices.

This is much more than a traditional support role. As the face of IT for your region, you'll provide hands-on technical support, champion excellent customer service, and ensure colleagues remain productive through reliable devices, secure systems, and responsive assistance. Working closely with a global IT team, you'll be responsible for supporting end users, engineering applications, meeting room technologies, cybersecurity initiatives, onboarding processes, and wider infrastructure projects.

If you're passionate about technology, enjoy solving problems, and thrive in a fast-paced environment where no two days are the same, this is an excellent opportunity to develop your career within a rapidly growing international engineering consultancy.

What's in It For You

Broad Technical Exposure - Work across Microsoft 365, Intune, Autopilot, Azure Entra ID, Defender for Endpoint, Autodesk applications, networking, AV systems, and endpoint technologies.

Regional Impact - Become the trusted IT partner for multiple offices, ensuring colleagues remain connected, supported, and productive.

Career Development - Gain exposure to enterprise IT operations, cloud technologies, cybersecurity practices, and infrastructure support within a global business.

Project & Improvement Work - Contribute to technology rollouts, office moves, onboarding processes, system improvements, and strategic IT initiatives.

Global Collaboration - Work alongside specialist infrastructure, security, and applications teams across Europe, the Middle East, Asia and beyond.

Real Ownership - Take responsibility for delivering an excellent user experience while maintaining high standards of security, compliance, and operational efficiency.

What You'll Be Doing

• Delivering Tier 2 IT support across desktops, laptops, mobile devices, peripherals, and office technology.
• Supporting Microsoft 365 applications including Teams, Outlook, SharePoint, OneDrive, and Copilot.
• Managing devices through Microsoft Intune and Autopilot, including deployment, compliance, patching, and lifecycle management.
• Administering and supporting Azure Entra ID and Active Directory environments.
• Troubleshooting hardware, software, networking, and connectivity issues across multiple locations.
• Supporting Autodesk applications including AutoCAD, Revit, Navisworks, and BIM 360.
• Managing incidents, service requests, and problem resolution within agreed service levels.
• Monitoring and escalating Microsoft Defender for Endpoint alerts.
• Supporting onboarding, offboarding, internal transfers, and user access management processes.
• Providing VIP and executive support where required.
• Supporting Teams Rooms, conferencing systems, hybrid meetings, and office AV technologies.
• Managing printers, print services, and workplace technology peripherals.
• Providing smart-hands support for infrastructure projects, hardware deployments, office moves, and network troubleshooting.
• Assisting with local security controls, asset management, and compliance processes.
• Coordinating with vendors and suppliers while maintaining accurate asset and warranty records.
• Creating and maintaining technical documentation, knowledge articles, and support procedures.
• Previous experience in an IT support, desktop support, or service desk environment.
• Experience supporting users across multi-site or regional office environments.
• Strong knowledge of Windows 11 administration and troubleshooting.
• Experience supporting Microsoft 365 applications including Teams, Outlook, SharePoint, and OneDrive.
• Knowledge of Active Directory and Azure Entra ID administration.
• Experience with Microsoft Intune, Autopilot, and endpoint management.
• Strong understanding of ITIL Incident, Request, Change, and Problem Management processes.
• Knowledge of Microsoft Defender for Endpoint and security best practices.
• Good networking knowledge, including WAN, LAN, Wi-Fi, firewalls, and VPN technologies.
• Experience supporting AV systems, meeting room technologies, Teams Rooms, or Zoom Rooms.
• Excellent troubleshooting, communication, and customer service skills.
• Strong organisational skills with the ability to prioritise workloads effectively.
• Experience creating technical documentation and maintaining support knowledge bases.
• Understanding of ISO 27001 principles and information security best practices.
• Exposure to server administration environments.
• Experience with Veeam, Azure Backup, or backup and recovery technologies.
• Knowledge of Azure administration and cloud services.
• Awareness of SIEM platforms and vulnerability management.
• Experience with secure email gateways and email security technologies.
• Knowledge of IT asset management tools and processes.
• Previous experience supporting engineering software environments.

Learning & Development

You will be joining a community that actively invests in professional development through mentoring, lunch and learn sessions, technical training, and accredited courses. Whether you're looking to deepen your expertise in cloud technologies, cybersecurity, infrastructure, endpoint management, or enterprise IT operations, you'll have the support and opportunities to continue developing your skills and advancing your career.

Company Overview

Black & White Engineering is a multi-award-winning engineering consultancy with offices across the UK, Europe, the Middle East and Asia Pacific.

We are a leading provider of engineering design services for the data centre sector, delivering expertise across Mechanical, Electrical and Plumbing (MEP), Civil and Structural, Power Systems, Sustainability, BIM, Design Management and wider specialist infrastructure disciplines.

Our teams support projects across all areas of the construction industry, offering practical, efficient design solutions that prioritise real-world installation, maintenance and operational performance.

As one of the fastest-growing consultancies in our industry, we offer genuine opportunities for progression. Many of our employees have developed into leadership roles as the business has expanded. Joining Black & White Engineering means making a meaningful impact with clients and colleagues while receiving the recognition and career opportunities you deserve.