Regional IT Field Engineer - On-Site & Travel

Career Cross Limited; Nottingham; On-site; GBP 26,000 - 38,000; Full time

Job summary

Career Cross Limited is recruiting an IT Field Engineer for a well-established MSP based in Nottingham. You will provide first-line and second-line on-site and remote support for customer incidents and service requests across the assigned region, ensuring high standards of customer service and reliable end-user technology.

You will need access to your own vehicle and will travel across the region as required.

Responsibilities

• Provide first-line and second-line support for incidents and service requests through site visits, telephone, email, and self-service channels.
• Deliver on-site support to designated customer locations and travel across the region, and occasionally further afield, as required.
• Maintain excellent customer service when dealing with users and stakeholders, recognising the priority and impact of issues in the wider context of IT service delivery.
• Comply with incident, request, change, and major incident processes and all other documented ITIL-aligned procedures.
• Escalate incidents and service issues to the appropriate support tier or manager where required.
• Keep up to date with technical developments to maximise first-time fix rates and service quality.
• Support the development of ICT-related policies, standards, and working practices.
• Maintain the performance of end-user devices and peripherals such as wireless devices, printers, whiteboards, projectors, and classroom technology.
• Develop and maintain a strong working knowledge of our clients’ services, supported systems, and customer environments.
• Hours - Monday to Friday - 8am – 4pm

Job description

Career Cross Limited is recruiting an IT Field Engineer for a well-established MSP based in Nottingham. You will provide first-line and second-line on-site and remote support for customer incidents and service requests across the assigned region, ensuring high standards of customer service and reliable end-user technology.

You will need access to your own vehicle and will travel across the region as required.