Regional Field Service Leader — People, Performance & Growth

Atlas Copco; Skelmersdale; Presencial; GBP 60.000 - 110.000; Tempo integral

Benefícios oferecidos por esta vaga

Competitive salary

Pension scheme

Flexible benefits

Health & wellbeing

Resumo da vaga

Atlas Copco is seeking a Regional Service Manager to lead a team of Field Service Engineers across the region, ensuring operational excellence and high customer satisfaction. You will report to the Operations Manager and drive engagement, performance, and continuous improvement in service delivery.

The role requires an engineering qualification and proven leadership in field service operations, with strong analytics, KPI discipline, and a focus on safety and professional development within a

Qualificações

• Proven experience leading field service teams in industrial settings.
• Formal engineering qualification at HNC/HND level or above in Mechanical, Electrical or Industrial Engineering.
• Strong KPI management, workforce planning, and service delivery know‑how.
• Experience with operational reporting tools such as Power BI or VisionAir desirable.
• Knowledge of compressed air systems or rotating equipment advantageous.

Responsabilidades

• Lead, coach, and develop a regional team of Field Service Engineers.
• Oversee regional service operations, including resource planning, KPI management, and continuous improvement.
• Maintain strong customer relationships and ensure SLAs are met and customer satisfaction remains high.

Conhecimentos

Field service leadership

Team coaching

Service operations

Data-driven decisions

Formação

Engineering qualification (HNC/HND or above) in Mechanical/Electrical/Industrial

Ferramentas

Power BI

VisionAir

Descrição da vaga

Atlas Copco is seeking a Regional Service Manager to lead a team of Field Service Engineers across the region, ensuring operational excellence and high customer satisfaction. You will report to the Operations Manager and drive engagement, performance, and continuous improvement in service delivery.

The role requires an engineering qualification and proven leadership in field service operations, with strong analytics, KPI discipline, and a focus on safety and professional development within a