Regional Service Manager

Atlas Copco; Skelmersdale; On-site; GBP 60,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

Flexible benefits

Health & wellbeing

Job summary

Atlas Copco is seeking a Regional Service Manager to lead a team of Field Service Engineers across the region, ensuring operational excellence and high customer satisfaction. You will report to the Operations Manager and drive engagement, performance, and continuous improvement in service delivery.

The role requires an engineering qualification and proven leadership in field service operations, with strong analytics, KPI discipline, and a focus on safety and professional development within a

Qualifications

• Proven experience leading field service teams in industrial settings.
• Formal engineering qualification at HNC/HND level or above in Mechanical, Electrical or Industrial Engineering.
• Strong KPI management, workforce planning, and service delivery know‑how.
• Experience with operational reporting tools such as Power BI or VisionAir desirable.
• Knowledge of compressed air systems or rotating equipment advantageous.

Responsibilities

• Lead, coach, and develop a regional team of Field Service Engineers.
• Oversee regional service operations, including resource planning, KPI management, and continuous improvement.
• Maintain strong customer relationships and ensure SLAs are met and customer satisfaction remains high.

Skills

Field service leadership

Team coaching

Service operations

Data-driven decisions

Education

Engineering qualification (HNC/HND or above) in Mechanical/Electrical/Industrial

Tools

Power BI

VisionAir

Job description

As a Regional Service Manager , your mission is to lead and develop a high-performing team of Field Service Engineers, ensuring operational excellence, exceptional customer satisfaction, and the successful delivery of service commitments across your region. You will report to the Operations Manager.

You will:

• Lead, coach, and develop a team of Field Service Engineers, driving engagement, performance, safety, and professional growth across the region.
• Oversee regional service operations, including resource planning, KPI management, workload optimisation, and continuous improvement initiatives to ensure efficient service delivery.
• Build strong customer relationships, ensuring Service Level Agreements are met, customer issues are resolved effectively, and high levels of customer satisfaction are maintained.

Your skills and experience

You have proven experience in technical service delivery, field service operations, or service management within an industrial, engineering, compressed air, or related environment.

A formal engineering qualification atHNC/HND level or above in Mechanical, Electrical, or Industrial Engineering is essential.

Proven experience leading, coaching, and developing field-based engineering teams, with a strong focus on performance, engagement, and customer service.

Strong understanding of service operations, including workforce planning, KPI management, WIP control, and service delivery performance.

Experience using operational reporting and analytics tools such as Power BI, VisionAir, or similar platforms is desirable.

Knowledge of compressed air systems, rotating equipment, or a comparable industrial service environment would be advantageous.

Your compensation and benefits

• A culture of trust and accountability, where you are empowered to make decisions, lead your region, and drive meaningful results
• Lifelong learning and career growth, with access to industry-leading training, leadership development programmes, and opportunities for internal progression.
• Innovation powered by people, working within a collaborative global organisation that continuously invests in technology, digitalisation, and service excellence.
• Comprehensive compensation and benefits, including a competitive salary,pension scheme, and a flexible benefits package.
• Health and well-being support, with access to employee assistance programmes, wellbeing initiatives, and resources.

Why it is great to work with us

Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long‑term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act – we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.

Application process

Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. If you have questions during the process or need support, please contact us:

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we are uniting curious minds, and you could be one of them.

Information at a Glance

Atlas Copco delivers innovative products and solutions that help businesses grow and drive progress. Our portfolio spans compressed air and gas systems and treatment, vacuum solutions, industrial power tools, assembly systems, and power and flow solutions. We bring a commitment to long-term success built on expertise, reliable service, and uptime. When you level up to the Atlas Copco experience you enter a partnership based on quality, sustainability, and ease of collaboration. The technology we bring, and the decades of experience support the future-proofing of your business. Atlas Copco is a brand within Atlas Copco Group.

Visit the Atlas Copco website