Regional Field Service Leader: Drive Excellence & Growth

Mettler Toledo Llc; Manchester; Hybrid; GBP 50,000 - 65,000; Full time

Benefits offered by this job

25 days annual leave + Bank Holidays

Option to buy/sell 5 additional leave

BUPA healthcare

Employee Assistance Program

Pension and life assurance

Team-building and charity events

Job summary

METTLER TOLEDO is seeking a Regional Service Team Leader in the United Kingdom to lead a field-based team of Service Technicians, driving operational excellence and customer satisfaction. You will oversee service delivery, develop technician capability, and ensure targets are met.

In this role, you will monitor KPIs, support back-office operations, and identify service and contract opportunities while promoting training and cross-skilling across multiple product lines.

Qualifications

• Experience leading or supervising a team of field-based service, engineering or technical professionals.
• Experience managing operational performance through KPIs and service metrics.
• Strong technical and engineering aptitude.
• Customer-focused approach with a commitment to high-quality service delivery.

Responsibilities

• Lead, coach and develop a regional team of Service Technicians to deliver outstanding service performance.
• Monitor and drive KPI achievement across all areas of service operations.
• Provide proactive operational support to technicians and the service back office.
• Support service growth by conducting customer site surveys and identifying service and contract opportunities.
• Drive technician development, cross-skilling and training initiatives to maximise regional capability and scheduling efficiency.
• Ensure compliance with Health & Safety legislation, customer site regulations and quality standards.
• Foster a strong team culture focused on continuous improvement, customer satisfaction and operational excellence.

Skills

People leadership

Field-service management

KPI / performance management

Customer-focused service

Scheduling & logistics

Health & safety compliance

Job description

METTLER TOLEDO is seeking a Regional Service Team Leader in the United Kingdom to lead a field-based team of Service Technicians, driving operational excellence and customer satisfaction. You will oversee service delivery, develop technician capability, and ensure targets are met.

In this role, you will monitor KPIs, support back-office operations, and identify service and contract opportunities while promoting training and cross-skilling across multiple product lines.