Field Service Engineer Supervisor — Lead & Develop Team

Totalkare Ltd.; United Kingdom; Remote; GBP 55,000 - 85,000; Full time

Benefits offered by this job

Company vehicle

Pension scheme

Ongoing training and career developmen

Employee assistance and wellbeing

Job summary

Totalkare Ltd. is seeking a Field Service Engineer Supervisor to lead a nationwide team delivering installation, maintenance, calibration, and repair of commercial garage equipment. You will coach engineers, manage performance, and drive service excellence while upholding health and safety standards.

The role requires strong technical engineering experience, leadership skills, and a UK driving licence. Regular travel to customer sites is expected, with opportunities for development and

Qualifications

• Previous experience in a Field Service Engineering, Service Team Leader, or Supervisory role.
• Strong technical background within an engineering or service environment.
• Full UK driving licence.
• Understand spare part management & stock levels for Field Service teams.

Responsibilities

• Lead, motivate, recruit and develop a team of Field Service Engineers.
• Serve as the first point of contact for Field Service Engineers, providing day-to-day support and resolving operational issues as they arise.
• Conduct regular performance reviews development planning
• Monitor engineer productivity, utilisation, and service quality metrics
• Support workforce planning, recruitment, onboarding, and training activities
• Foster a culture of accountability, teamwork, continuous learning, and customer focus
• Understand van stock levels and ensure ability to carry out first time fix
• Coordinate resources to achieve service level agreements (SLAs) and operational targets
• Review and approve timesheets & expenses
• Monitor service performance metrics and drive continuous improvement initiatives
• Collaborate with internal departments to ensure efficient service delivery
• Provide technical guidance and support for complex installations, repairs, and service issues
• Act as the primary escalation point for the Field Service Engineers
• Work closely with the Technical Manager and Operations teams to identify and address recurring issues
• Ensure engineers maintain up-to-date technical knowledge of products, systems, and technologies through ongoing training and development
• Promote and maintain a strong health and safety culture across the service team
• Ensure compliance with all company policies, regulatory requirements, and industry standards
• Conduct safety audits, quality inspections, toolbox talks, and risk assessments
• Support the investigation of incidents, near misses, and non-conformances, implementing corrective and preventive actions as required
• Ensure all engineers operate safely and professionally while working on customer sites
• Prepare and present operational, performance, and reports
• Analyse service trends, KPIs, and customer feedback to identify opportunities for improvement
• Support workforce planning and recruitment activities based on operational demand
• Carry out PDPs with Field Service Engineers

Skills

Field Service Leadership

Technical background

Driving licence

Spare parts management

Customer-facing leadership

Tools

Field service software

Job description

Totalkare Ltd. is seeking a Field Service Engineer Supervisor to lead a nationwide team delivering installation, maintenance, calibration, and repair of commercial garage equipment. You will coach engineers, manage performance, and drive service excellence while upholding health and safety standards.

The role requires strong technical engineering experience, leadership skills, and a UK driving licence. Regular travel to customer sites is expected, with opportunities for development and