Regional Facilities Operations Leader

Jll; Basingstoke; On-site; GBP 60,000 - 90,000; Full time

Job summary

JLL Workplace Management in the United Kingdom is seeking a Regional Operations Manager to support the Divisional Director and drive performance across a multi-site facilities management portfolio. You will lead KPI delivery, health and safety compliance, and P&L oversight, using data to improve service delivery, energy initiatives and stakeholder engagement.

This role requires strong leadership, change management, and the ability to coordinate engineering and maintenance activities across the

Qualifications

• Educated to degree standard or minimum 5 years relevant experience.
• Knowledge of Mechanical and Electrical engineering maintenance sector.
• Proven track record of managing performance to set of KPIs within a region business unit.
• Knowledge of logistical and operational planning.
• Experience of driving change and organisational transformation.
• Industry relevant qualifications.
• A formal Hard FM qualification, NEBOSH or IOSH Managing Safely Certified desirable.
• Proven Facilities Management Experience achieved at a similar level with extensive experience in Facilities Management.
• Excellent Customer Service experience preferably with a Customer Services Qualification or equivalent desirable.
• Competent working knowledge of M&E or Fabric disciplines.
• Computer literate Word, Excel, Outlook

Responsibilities

• Provide support to the Divisional Director and drive performance to achieve operational excellence.
• Manage debt/WIP, P&L, and contract compliance.
• Lead and develop the regional operations team and field engineers.
• Utilise data and MI to meet changing business needs.
• Lead energy/sustainability initiatives and carbon reduction plans.
• Ensure audits are undertaken on a regular basis and actions followed up.
• Maintain H&S and a safety-driven culture across sites.

Skills

Team leadership

KPI management

Change management

FM operations

M&E knowledge

Logistics planning

P&L management

Customer service

Stakeholder management

MS Office (Word, Excel, Outlook)

Education

Degree or 5+ years experience

NEBOSH or IOSH (Desirable)

Tools

Word

Excel

Outlook

Job description

JLL Workplace Management in the United Kingdom is seeking a Regional Operations Manager to support the Divisional Director and drive performance across a multi-site facilities management portfolio. You will lead KPI delivery, health and safety compliance, and P&L oversight, using data to improve service delivery, energy initiatives and stakeholder engagement.

This role requires strong leadership, change management, and the ability to coordinate engineering and maintenance activities across the