Regional Estate Services Manager

The Guinness Partnership; Sheffield; On-site; GBP 45,000 - 60,000; Full time

Job summary

The Guinness Partnership is seeking a Regional Estate Services Manager to lead a geographically spread team across Yorkshire, Nottinghamshire & Derbyshire. The role focuses on safe, compliant, resident-centric estate services and driving performance across a large portfolio.

You will use data and resident feedback to identify improvements, manage resources effectively, and promote a strong safety culture while delivering value for money and excellent outcomes for residents.

Qualifications

• CIH Level 4 or willingness to work towards it.
• IOSH Certification or willingness to achieve it.
• Full UK driving licence and access to a vehicle.

Responsibilities

• Lead and develop a geographically dispersed team to deliver estate services.
• Ensure high service standards, health and safety compliance and resident satisfaction.
• Use performance data and feedback to identify improvement opportunities.
• Manage resources to achieve service objectives and value for money.
• Analyse data to identify trends and drive continuous service improvement.
• Lead change and embed new ways of working and service improvements.

Skills

Lead dispersed teams

Performance management

KPIs & quality standards

Health & safety knowledge

Resource planning

Data analysis

Change management

Communication skills

Planning & prioritisation

Customer service focus

Employee relations

IT systems proficiency

Education

CIH Level 4 qualification

IOSH Certification

Full UK driving licence

Tools

Microsoft Office

Job description

About the role

The Guinness Partnership is looking for a Regional Estate Services Manager to join our team covering the Yorkshire, Nottinghamshire & Derbyshire region on a full-time 35 hour per week permanent basis.

Job Description

About the role

The Guinness Partnership is looking for a Regional Estate Services Manager to join our team covering the Yorkshire, Nottinghamshire & Derbyshire region on a full-time 35 hour per week permanent basis.

What We Are Looking For

As Regional Estate Services Manager, you will lead and develop a geographically dispersed team to deliver safe, compliant and resident-focused estate services across a diverse portfolio of neighbourhoods.

You will be responsible for ensuring consistently high service standards, driving operational performance, maintaining strong health and safety compliance and delivering excellent outcomes for residents. Using performance data, resident feedback and operational insight, you will identify opportunities to improve services, increase efficiency and enhance the resident experience.

You Will Be Able To Demonstrate These Essential Skills

• Significant experience leading and developing geographically dispersed operational teams within a customer-facing environment.
• Proven ability to deliver high-quality services through effective performance management, coaching and employee engagement.
• Experience of managing operational performance through KPIs, quality standards and resident satisfaction measures.
• Strong understanding of health and safety legislation, risk management and compliance requirements, with experience of promoting a positive safety culture.
• Experience of managing and allocating resources effectively to achieve service objectives and deliver value for money.
• Ability to analyse performance, resident and operational data to identify trends, solve problems and drive continuous service improvement.
• Experience of leading change, implementing new ways of working and embedding service improvements.
• Excellent communication and interpersonal skills, with the ability to influence and build effective relationships with residents, colleagues and stakeholders at all levels.
• Strong planning, organisational and prioritisation skills, with the ability to manage competing demands across a large and diverse geographical area.
• Demonstrable commitment to delivering excellent customer service and improving outcomes for residents.
• Experience of managing employee relations, including performance, conduct and capability matters.
• Proficient in the use of IT systems and Microsoft Office applications, including the ability to interpret and utilise performance data.

Essential Qualifications

• CIH Level 4 qualification or willingness and ability to work towards achieving it.
• Institute of Occupational Safety and Health Certification or willingness and ability to work towards achieving it.
• Full UK driving licence and access to a vehicle suitable for business use.

About Us

The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.