Regional Customer Relationship Manager

Barchester-Healthcare; Bedlington; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Car allowance

Discounts

Wellbeing support

Best Doctors Service

Career development

Job summary

Barchester Healthcare is recruiting a Regional Customer Relationship Manager to drive occupancy across our care homes in the region. You will manage inquiries, convert leads and network with the local community to raise the home profile.

You will also support local and wider marketing activities to generate enquiries and improve occupancy. The role demands strong sales ability, CRM data analysis, and excellent communication.

Qualifications

• Proven sales and marketing experience, preferably in healthcare.
• Ability to analyse data on Salesforce or similar CRM.
• Self-motivated, target-driven, with strong interpersonal skills.
• Confident using Microsoft Office (Excel/PowerPoint).
• Full UK driving licence.

Responsibilities

• Represent Barchester and the home in a friendly, professional manner.
• Lead all sales activity for the home.
• Speak with prospective residents by phone and conduct informative tours.
• Engage with residents and relatives to understand experiences.
• Respond to sales enquiries and generate leads.
• Maintain a contacts database.
• Support local marketing activities to drive occupancy.

Skills

Sales experience

CRM

Communication

Networking

Data analysis

Microsoft Office

Driving licence

Tools

Salesforce

Microsoft Office

Job description

Competitive salary + commission and Car Allowance. Barchester are recruiting a Regional Customer Relationship Manager to join one of our divisions. We are looking for a professional sales professional who will support this region to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of first-class care homes in the region.

REWARDS PACKAGE:

• Attritive salary, alongside a competitive commission structure
• Access to a range of retail and leisure discounts
• Access to a range of wellbeing support and Best Doctors Service
• Opportunity to develop within a hugely supportive team

RESPONSIBILITIES:

• Managing enquiries to improve the conversion rates and achieve occupancy targets
• Excellent communication skills.
• Networking within the local community to raise the profile of the home and generate enquiries
• Supporting local and wider marketing activities togenerate enquiries,drive conversion rates and increase occupancy
• Identifying opportunities to improve sales and marketing performance

NEED TO HAVE:

• Have proven sales and marketing experience preferably in healthcare but not essential
• Have the ability to analyse data on Salesforce or similar CRM application
• Be self-motivated and target driven
• Have interpersonal and professional qualities
• Confident user of Microsoft Office (Excel/Powerpoint)
• Full UK driving licence.

NEED TO DO:

• Represent Barchester and our state of the art home in a friendly and professional manner.
• Responsible for all sales activity for the home.
• Talking to potential new residents over the phone, and providing informative and welcoming tours of the home.
• Engage with residents and relatives to understand their experience and requirements.
• Respond to sales enquiries.
• Actively generate leads and identify local marketing opportunities.
• Maintain a contacts database.

Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.