Incident Management Specialist

Synapri; Milton Keynes; On-site; GBP 40,000 - 60,000; Full time

Job summary

Synapri is seeking Duty Managers / Analysts for a high-security operational environment in Milton Keynes. These roles require individuals to lead real-time decision-making and coordinate various domains.

Qualifications

• Strong cross-domain operational awareness is a must.
• Ability to work in high-pressure, real-time environments.
• Excellent communication and stakeholder coordination abilities.

Responsibilities

• Lead real-time operational decision-making and incident command.
• Monitor systems for real-time situational awareness.
• Support documentation and reporting during incidents.

Skills

Strong cross-domain operational awareness

Effective in high-pressure environments

Excellent communication skills

Structured decision-making

Experience in incident management

Job description

Central Government client requires Duty Managers / Analysts to operate within a high-security, mission-critical environment

These are not traditional Major Incident Management (MIM) or technical resolver roles

Instead, the focus is on operational command, coordination, and real-time situational awareness across multiple domains

Successful candidates must be comfortable operating in high-pressure environments, demonstrating structured decision-making, clear communication, and strong cross-functional awareness

Responsibilities

The Manager acts as the on-shift operational commander, with responsibility for:

• Leading real-time operational decision-making and incident command
• Coordinating across multiple domains including:
• Security Operations (SOC)
• Network Operations (NOC)
• Infrastructure
• Physical Security
• Declaring and escalating Major Incidents (MI)
• Maintaining the single operational picture across all services
• Leading integrated incident response efforts
• Acting as the primary escalation point during live events
• Holding authority for critical operational decisions

The Analyst serves as the operational coordination backbone, supporting by:

• Monitoring systems to maintain real-time situational awareness
• Conducting initial triage and reducing operational noise
• Maintaining dashboards, logs, and command environment readiness
• Supporting documentation, incident timelines, and reporting
• Ensuring structured information flow during live incidents

Required Skills & Experience

All candidates must demonstrate:

• Strong cross-domain operational awareness
• Proven ability to work effectively in high-pressure, real-time environments
• Excellent communication and stakeholder coordination skills
• Structured and logical decision-making capability
• Experience in incident management or operational command environments

Key Attributes

• Calm and decisive under pressure
• Highly organised with strong attention to detail
• Proactive and adaptable in evolving situations
• Strong collaboration and coordination skills
• Ability to quickly synthesise complex information into actionable insight

Summary

This is a unique opportunity to join a high-security operational environment, playing a critical role in real-time command, coordination, and incident response.

Both roles are instrumental in ensuring operational resilience, effective decision-making, and seamless cross-domain collaboration.