Regional Client Director

GROUPM; London; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

Join a leading company as a Client Director, where you'll support a premier client, Amazon, ensuring excellence in service delivery in London. This role is key for driving strategic relationships and managing complex multi-market campaigns, fostering innovation, and leading client satisfaction.

Benefits

Competitive medical insurance

Paid time off

Employee mental health awareness days

Preferential partner discounts

Qualifications

• Experience managing senior-level clients with high standards.
• Successful E2E management of multi-market campaigns.
• Strong understanding of planning product suite.

Responsibilities

• Lead day-to-day client conversations and manage project delivery.
• Oversee strategic responses for client requests and quality control.
• Drive innovation in digital technology and data usage.

Skills

Leadership

E-commerce Marketing

Client Relationship Management

Digital Advertising

Strategic Planning

Creativity

Project Management

Education

Bachelor's Degree

Job description

OpenDoor I Regional Client Director u00A0 About WPP Media u00A0 WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. u00A0 u00A0 WPP Media is WPPu2019s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com u00A0 u00A0 About OpenDoor: A Leading WPP Media Brand u00A0 At WPP, weu2019re constantly reinventing the future of creativity on an ever-broader canvas, bringing together unrivalled talent, resources and skills to provide an integrated offer of communications, experience, commerce and technology.u00A0 u00A0 Over the last decade, we have developed a dedicated global client practice with the mission of accelerating WPPu2019s impact for our largest clients by bringing them the best of WPP. Each team is custom-built around a clientu2019s specific needs and challenges, providing easy access to the right capabilities. And thatu2019s why weu2019ve builtu202FOpenDooru202Fforu202FAmazon.u00A0 u00A0 OpenDoor u202Fis a unique integrationu202Fofu202Fthe best ofu202FWPP and Amazon u2013 building on their respective strengths and visions.u202FWhetheru202Fat WPP or at Amazon, every project is an OpenDoor on new possibilities. Anything and everything can be an opportunity for our people to driveu202Fimpactu202Fu2013 for them to innovate, learn, thrive, and occasionally fail too.u00A0 u00A0 The unique OpenDoor partnership model is built to deliver next level Productivity, fueled by our industry-leading approach to People, Platforms, and Process.u202FOpenDoor spans across all WPP agencies and disciplines such as media, business consultancy, communications and brand strategy, tech and commerce, public relations, and production.u00A0 u00A0 OpenDooru2019s values are built from Amazonu2019s ownu202F16 Leadership Principles ,u202Fandu202FWPPu2019s core values of Open, Optimistic and Extraordinary.u202FTogether, when WPPu2019s Creative Transformation meets Amazonu2019s next-levelu202Fcustomeru202Fcentricity, our people come together to challenge and impact whatu2019s done today and build a better future.u00A0 u00A0 By joining OpenDoor,u202Fnot only are you joining a cross-function team partnering with one of WPPu2019s top five global clients,u202Fbut youu202Fareu202Falsou202Ftaking a step to challengeu202Fyourself and the world around you every day, working in the most unusual way on some of Earthu2019s most ambitious opportunities in marketing, tech, media, business, and creativity.u00A0 u00A0 Role Summary and Impact u00A0 We are searching for a talented and enthusiastic individual to join our OpenDoor team as a Client Director. This is a Full-time position based in London. This role plays a crucial part in supporting WPP's mission to deliver consistency, delivery excellence and best in class service for Amazon in every country across its diverse businesses with a focus on Consumer Devices and Services such as Amazon Music, Fresh, FireTV, Kindle, Alexa. u00A0 The Client Director plays a fundamental role in leading conversations with day-to-day client to ensure initiatives/briefs are understood and then conveying these to our internal cross-discipline teams centrally and also to our local market teams. u00A0 Client Leadership is accountable for all workstreams and it is our job to manage the delivery of projects from start to finish, engaging with our internal teams and local market colleagues to deliver excellence in execution for our clients. u00A0

• Ensure that local teams fully understand what is required of them and guide them to follow all of the necessary processes.
• Accountable for the strategic responses of day-to-day client requests, working with clients, markets and internal teams
• Oversee and quality control the deliverables for our central team and local teams
• Own the day-to-day and where applicable, senior client relationships and look for opportunities to broaden our relationship beyond marketing
• Understand the Growth ambitions as well as client satisfaction to lead improvement and manage the measurement plan for your clients
• Foster innovative thinking and ideas with particular emphasis on content, digital and technology innovation, and the use of data.
• Demonstrate an understanding of client commercials including the agreed client scope, use of resources and any KPI deliverables
• Act as a change agent by positively provoking our Client and internal teams to deliver the best possible outcomes and showcase great work and helping us to drive transformation across the business
• Drive and ambition to support new business efforts

u00A0 Skills and Experience u00A0 At WPP Media, we believe in the power of our culture and our people. Itu2019s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Mediau2019s shared core values: u00A0

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create anu00A0Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Leadu00A0Optimistically by Championing Growth and Development to Mobilize the Enterprise.u00A0

• Successful delivery of key launches in line with scope, resources and agreed budget
• Successful E2E management of Multi-Market campaigns (brief, RTB, execution and reporting)
• Productive and well-prepared client and network status meetings
• Adherence to Ways of Working both by clients and internal teams
• Understanding of the planning product suite
• Deliver monthly thought leadership (engaging with internal and third-party stakeholders as required)
• Contribute to the growth of global net sales

Bonus Points:

• Experience with a Global or Regional role / client with a strong understanding of European markets
• Experience with e-commerce marketing or digital advertising
• A passion for technology and innovation
• Experience managing senior level clients with high and exacting standards

u00A0 Life at WPP Media & Benefits u00A0 Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and weu2019re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.u202Fu202F u00A0 u00A0 WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. u00A0
u00A0 u00A0
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why weu2019ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. u00A0 We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. u00A0 u00A0 Please read our Privacy Notice ( https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide. u00A0 u00A0 u00A0 While we appreciate all applications received, only those candidates selected for an interview will be contacted.u202F u00A0 #LI-Promoted u00A0

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