Regional Care Operations Director – Car Allowance

Shaw healthcare (Group) Ltd; Manchester; On-site; GBP 99,000 - 121,000; Full time

Benefits offered by this job

Car allowance

Performance-related bonus

Company pension

Private healthcare

Job summary

Shaw healthcare (Group) Ltd in the United Kingdom seeks a Regional Operations Director to lead a regional portfolio of elderly residential and nursing care services. You will oversee the operational, financial and quality performance, providing visible leadership to Operations Managers and support teams across the region.

The role requires strategic vision, strong commercial acumen and a track record of delivering improvements in quality, regulatory compliance and financial outcomes.

Qualifications

• Minimum 3–5 years' senior multi-site management experience within elderly residential and/or nursing care.
• Proven track record of leading operational teams and delivering strong financial, quality and compliance outcomes.
• Level 5 Diploma in Leadership for Health and Social Care, or an equivalent or higher qualification.
• Strong knowledge of regulatory requirements, safeguarding, quality assurance and care service improvement.
• Demonstrable experience of budget management, financial KPIs and commercial decision-making.
• Experience of developing leaders, managing performance and driving organisational change.
• A full UK driving licence and the flexibility to undertake extensive regional travel, including occasional overnight stays.

Responsibilities

• Provide inspiring, visible leadership across a portfolio of residential and nursing care services.
• Coach, mentor and performance-manage Operations Managers, developing strong leadership capability and effective succession plans.
• Drive recruitment, retention and workforce planning strategies to reduce employee turnover and agency reliance.
• Foster a positive, accountable and high-performing culture focused on continuous improvement.
• Ensure all services meet the requirements of the CQC and, where applicable, the relevant regulatory frameworks in Scotland and Wales.
• Oversee monthly quality audits, ensuring services remain inspection-ready and consistently achieve internal quality standards.
• Identify underperforming services and lead targeted turnaround plans, working collaboratively with Operations Managers to deliver measurable improvements.
• Maintain the highest standards of safeguarding, governance, regulatory compliance and person-centred care.
• Take full regional Profit and Loss (P&L) accountability, managing multi-million-pound budgets and delivering financial objectives.
• Monitor and improve key performance indicators, including occupancy, payroll, agency spend and operational expenditure.
• Identify and develop commercial opportunities, including market expansion, new service commissions and private-pay business growth.
• Work closely with the Commercial team to maximise regional growth and long-term financial sustainability.
• Build strong, collaborative relationships with Local Authorities, NHS Integrated Care Boards, commissioners, social work teams and other key stakeholders.
• Represent the organisation professionally within the local care market, strengthening partnerships and identifying opportunities for growth.
• Act as a senior escalation point for complaints, safeguarding concerns and complex contractual matters.
• Support the COO in delivering the wider operational business plan and organisational objectives.

Skills

Commercial acumen

Leadership

Budget management

Regulatory knowledge

People development

Performance management

Travel readiness

Education

Level 5 Diploma in Leadership for Health and Social Care

Job description

Shaw healthcare (Group) Ltd in the United Kingdom seeks a Regional Operations Director to lead a regional portfolio of elderly residential and nursing care services. You will oversee the operational, financial and quality performance, providing visible leadership to Operations Managers and support teams across the region.

The role requires strategic vision, strong commercial acumen and a track record of delivering improvements in quality, regulatory compliance and financial outcomes.