Regional Care Operations Director — Lead Growth & Quality

Shaw healthcare; River; On-site; GBP 99,000 - 121,000; Full time

Benefits offered by this job

Bonus scheme

Company pension

Private healthcare

Job summary

Shaw Healthcare in the United Kingdom seeks a Regional Operations Director to lead a regional portfolio of elderly residential and nursing care services. You will drive strategy, quality, and financial performance while developing high-performing teams across multiple sites.

Reporting to the COO, you will balance commercial success with safe, person-centred care, ensuring regulatory compliance and continuous improvement across the region.

Qualifications

• Essential Experience & Qualifications: A minimum of 3–5 years' senior multi-site management experience within elderly residential and/or nursing care.
• Proven track record of leading operational teams and delivering strong financial, quality and compliance outcomes.
• A Level 5 Diploma in Leadership for Health and Social Care, or an equivalent or higher qualification.
• Strong knowledge of regulatory requirements, safeguarding, quality assurance and care service improvement.
• Demonstrable experience of budget management, financial KPIs and commercial decision-making.
• Experience of developing leaders, managing performance and driving organisational change.
• A full UK driving licence and the flexibility to undertake extensive regional travel, including occasional overnight stays.
• Previous Regional Director or equivalent senior regional leadership experience.
• A clinical background, such as an active NMC nursing registration.
• Experience of successfully turning around underperforming services and identifying new business opportunities.

Responsibilities

• Strategic Leadership & People Development: Provide inspiring, visible leadership across a portfolio of residential and nursing care services.
• Coach, mentor and performance-manage Operations Managers, developing strong leadership capability and effective succession plans.
• Drive recruitment, retention and workforce planning strategies to reduce employee turnover and agency reliance.
• Foster a positive, accountable and high-performing culture focused on continuous improvement.
• Quality, Compliance & Service Excellence: Ensure all services meet the requirements of the CQC and, where applicable, the relevant regulatory frameworks in Scotland and Wales.
• Oversee monthly quality audits, ensuring services remain inspection-ready and consistently achieve internal quality standards.
• Identify underperforming services and lead targeted turnaround plans, working collaboratively with Operations Managers to deliver measurable improvements.
• Maintain the highest standards of safeguarding, governance, regulatory compliance and person-centred care.
• Take full regional Profit and Loss (P&L) accountability, managing multi-million-pound budgets and delivering financial objectives.
• Monitor and improve key performance indicators, including occupancy, payroll, agency spend and operational expenditure.
• Identify and develop commercial opportunities, including market expansion, new service commissions and private-pay business growth.
• Work closely with the Commercial team to maximise regional growth and long-term financial sustainability.
• Stakeholder Engagement & Business Development: Build strong, collaborative relationships with Local Authorities, NHS Integrated Care Boards, commissioners, social work teams and other key stakeholders.
• Represent the organisation professionally within the local care market, strengthening partnerships and identifying opportunities for growth.
• Act as a senior escalation point for complaints, safeguarding concerns and complex contractual matters.
• Support the COO in delivering the wider operational business plan and organisational objectives.
• About You: You are a confident, resilient and commercially astute leader with a strong track record of managing multiple care services.
• You will bring the credibility to challenge and support operational teams, the judgement to navigate complex situations and the drive to turn strategic priorities into tangible results.

Skills

Senior multi-site mgmt

Commercial acumen

Leadership development

Regulatory expertise

Stakeholder management

Education

Level 5 Diploma in Leadership for Health and Social Care

NMC nursing registration

Job description

Shaw Healthcare in the United Kingdom seeks a Regional Operations Director to lead a regional portfolio of elderly residential and nursing care services. You will drive strategy, quality, and financial performance while developing high-performing teams across multiple sites.

Reporting to the COO, you will balance commercial success with safe, person-centred care, ensuring regulatory compliance and continuous improvement across the region.