Regional Administrator - Nottingham TK Elevator UK Ltd

TK Elevator; Nottingham; Hybrid; GBP 21,000 - 31,000; Full time

Benefits offered by this job

34 days holiday

Pension scheme

Health cash plan

Life Assurance 4x salary

Gym membership subsidy

Employee Assistance Programme

Refer a friend scheme

Electric cars salary sacrifice

Cycle2Work

Job summary

TK Elevator in the United Kingdom is seeking a Regional Administrator to provide administrative and operational support across the region. You will coordinate engineering activities, customer service, and compliance processes under the Southern Operations Manager.

Key duties include handling customer enquiries, coordinating engineer support, maintaining records and trackers, and supporting delivery of repair planners and project coordination.

Qualifications

• Experience in administrative, account support, customer service, or coordination roles.

Responsibilities

• Handle customer enquiries and communications, manage shared inboxes and service documentation.
• Coordinate engineer support activities: job creation, callout allocation, route planning, parts distribution, PPE ordering, and planning.
• Maintain records and trackers including LOler compliance, invoicing data, and stock management.
• Support regional operations through repair planners, toolbox talks, project coordination, and general admin tasks.
• Provide cover for Area Service Repair Managers and other team members as needed.

Skills

Organisational skills

Time management

Analytical reporting

Customer service

Team player

Independent worker

Job description

We are moved by what moves people, by what moves the world and in our ever-growing cities. Through honesty, transparency, and a commitment to colleagues and clients, they foster a culture of entrepreneurship, passion, and responsibility. With unique engineering expertise, we provide comprehensive support for urban mobility, ensuring safety and efficiency in vertical transportation throughout the lifecycle.

Reporting to the Southern Operations Manager, the Regional Administrator will provide administrative and operational support across the region, ensuring the smooth coordination of engineering activities, customer service, and compliance processes.

Key responsibilities include:

• Managing customer enquiries, shared inboxes, and customer communications, including the distribution and administration of service documentation.
• Coordinating engineer support activities, including job creation, callout allocation, route optimisation, parts distribution, PPE ordering, and operational planning.
• Maintaining accurate records and trackers, including LOLER compliance, invoicing data, stock management, and other operational systems.
• Supporting regional operations through the preparation and distribution of repair planners, delivery of toolbox talks, project coordination, and general administrative assistance.
• Providing cover and support for Area Service Repair Managers and other operational team members as required.

• Previous experience in an administrative, account support, customer service, or coordination role.
• Experience working in a service, engineering, facilities management, or customer-focused environment would be advantageous.
• Strong organisational and time management skills.
• Ability to analyse information and produce clear reports and documentation.
• Experience managing customer enquiries and providing effective resolutions.
• Comfortable working both independently and as part of a wider team.

• Competitive salary paid on a monthly basis
• 34 days holiday, inclusive of bank holidays
• Attractive company pension scheme
• Health cash plan provided, allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody and more.
• Life Assurance Scheme - 4x annual salary
• Free access to premium health and wellbeing apps
• Subsidised gym membership
• Industry-leading enhanced maternity and paternity provision
• Multiple salary sacrifice benefits including Electric Cars and Cycle2Work
• Long Service award scheme, with holiday benefits
• Employee Assistance Programme
• Refer a friend scheme