Regional Administrator - Nottingham

TK Elevator; Nottingham; On-site; GBP 20,000 - 27,000; Full time

Benefits offered by this job

34 days holiday

Company pension scheme

Health cash plan

Life Assurance 4x salary

Premium health and wellbeing apps

Subsidised gym membership

Enhanced maternity/paternity provision

Salary sacrifice benefits (ElectricCar

Cycle2Work

Long Service award

Employee Assistance Programme

Refer a friend scheme

Job summary

TK Elevator in the United Kingdom is seeking a Regional Administrator to provide essential administrative and operational support across the Southern region. You will help coordinate engineering activities and customer service while ensuring compliance with processes and documentation.

Key duties include handling customer enquiries, scheduling and allocating engineer work, maintaining records, and assisting area managers. The role emphasises accuracy, teamwork, and proactive problem-solving.

Qualifications

• Previous experience in an administrative, account support, customer service, or coordination role.
• Experience working in a service, engineering, facilities management, or customer-focused environment would be advantageous.
• Strong organisational and time management skills.
• Ability to analyse information and produce clear reports and documentation.
• Experience managing customer enquiries and providing effective resolutions.
• Comfortable working both independently and as part of a wider team.

Responsibilities

• Managing customer enquiries, shared inboxes, and customer communications, including the distribution and administration of service documentation.
• Coordinating engineer support activities, including job creation, callout allocation, route optimisation, parts distribution, PPE ordering, and operational planning.
• Maintaining accurate records and trackers, including LOLER compliance, invoicing data, stock management, and other operational systems.
• Supporting regional operations through the preparation and distribution of repair planners, delivery of toolbox talks, project coordination, and general administrative assistance.
• Providing cover and support for Area Service Repair Managers and other operational team members as required.

Skills

Administrative experience

Customer service

Coordination

Organisational skills

Report writing

Job description

We are moved by what moves people, by what moves the world and in our ever-growing cities. Through honesty, transparency, and a commitment to colleagues and clients, they foster a culture of entrepreneurship, passion, and responsibility. With unique engineering expertise, we provide comprehensive support for urban mobility, ensuring safety and efficiency in vertical transportation throughout the lifecycle.

Reporting to the Southern Operations Manager, the Regional Administrator will provide administrative and operational support across the region, ensuring the smooth coordination of engineering activities, customer service, and compliance processes.

Key responsibilities include:

• Managing customer enquiries, shared inboxes, and customer communications, including the distribution and administration of service documentation.
• Coordinating engineer support activities, including job creation, callout allocation, route optimisation, parts distribution, PPE ordering, and operational planning.
• Maintaining accurate records and trackers, including LOLER compliance, invoicing data, stock management, and other operational systems.
• Supporting regional operations through the preparation and distribution of repair planners, delivery of toolbox talks, project coordination, and general administrative assistance.
• Providing cover and support for Area Service Repair Managers and other operational team members as required.

• Previous experience in an administrative, account support, customer service, or coordination role.
• Experience working in a service, engineering, facilities management, or customer-focused environment would be advantageous.
• Strong organisational and time management skills.
• Ability to analyse information and produce clear reports and documentation.
• Experience managing customer enquiries and providing effective resolutions.
• Comfortable working both independently and as part of a wider team.

• Competitive salary paid on a monthly basis
• 34 days holiday, inclusive of bank holidays
• Attractive company pension scheme
• Health cash plan provided, allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody and more.
• Life Assurance Scheme - 4x annual salary
• Free access to premium health and wellbeing apps
• Subsidised gym membership
• Industry-leading enhanced maternity and paternity provision
• Multiple salary sacrifice benefits including Electric Cars and Cycle2Work
• Long Service award scheme, with holiday benefits
• Employee Assistance Programme
• Refer a friend scheme