Repairs Administrator

Omega Red Group; Nottingham; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Family-Friendly Leave

Pension scheme

Health & wellbeing benefits

Job summary

Omega Red Group in Bulwell, Nottingham, is seeking a Repairs Administrator to support maintenance and repair services. You will coordinate engineers, schedule works, and manage service requests to ensure on-time delivery and customer satisfaction.

The role requires strong organisational skills, experience in facilities management or maintenance coordination, and proficiency with MS Office and scheduling systems. This is a full-time, permanent position based at our Nottingham site.

Qualifications

• Experience in facilities management or maintenance coordination.
• Strong organisational and multi-tasking abilities.
• Excellent communication with clients, engineers and internal teams.

Responsibilities

• Coordinate and schedule planned maintenance and repair works across customer sites.
• Allocate engineers, subcontractors and resources to meet service targets.
• Liaise with clients and contractors to arrange appointments and provide updates.
• Monitor progress to ensure timely completion within SLAs.
• Maintain records of activities, quotes and completed works.
• Ensure compliance docs are processed and stored correctly.
• Use internal systems to track progress and support reporting.
• Assist in preparing reports and management information.
• Support operations team to deliver high-quality customer experience.
• Ensure activities comply with procedures and health & safety regulations.

Skills

Facilities Management

Scheduler

Coordination

Organisational skills

Communication

Tools

CAFM

CRM

Scheduling systems

Microsoft Office

Job description

Repairs Administrator

Salary: £28,000 per annum | Company Benefits: | Location: Bulwell, Nottingham | Contract: Full Time | Permanent | 40 hours per week

About Us

Omega Red Group is the recognised UK market leader in earthing, lightning protection and height safety protection.

Omega Red offers survey, design, installation, testing, maintenance and repair solutions for earthing, lightning protection, surge protection and height safety. The business is passionate about protecting people, property, electrical equipment and systems, from the damaging effects of lightning strikes, electrical faults and surges.

The Role

As a Repairs Administrator, you will play a key role in supporting the delivery of Omega Red's maintenance and repair services. Responsible for coordinating engineers, scheduling works, and managing service requests, you will ensure planned and reactive maintenance activities are delivered efficiently, on time, and in line with customer expectations.

Working closely with engineers, clients, subcontractors, and internal departments, you will help maintain high levels of service, compliance, and operational performance across our lightning protection, earthing, and safety systems portfolio.

This is an excellent opportunity for someone with experience in facilities management, maintenance coordination, service administration, or scheduling who thrives in a fast-paced environment and enjoys working with multiple stakeholders.

Key Responsibilities

• Coordinate and schedule planned maintenance and repair works across a portfolio of customer sites.
• Allocate engineers, subcontractors, and resources to ensure service delivery targets are achieved.
• Liaise with clients, engineers, and contractors to arrange appointments, provide updates, and resolve scheduling issues.
• Monitor work progress and ensure all jobs are completed within agreed timeframes and service level agreements.
• Maintain accurate records of maintenance activities, job status updates, quotations, and completed works.
• Ensure all work orders, certifications, and compliance documentation are processed and stored correctly.
• Utilise internal systems to track job progress, manage workloads, and support operational reporting.
• Assist in the preparation of reports, performance data, and management information.
• Support the wider operations team in delivering a high-quality customer experience.
• Ensure maintenance activities are delivered in accordance with company procedures, industry standards, and health and safety requirements.

What You'll Need

• Previous experience in a Facilities Management Coordinator, Service Coordinator, Maintenance Administrator, Scheduler, Planner, or similar role.
• Strong organisational skills with the ability to manage multiple jobs, priorities, and deadlines simultaneously.
• Excellent communication skills with the confidence to engage with clients, contractors, and internal stakeholders.
• Good IT skills, including Microsoft Office applications and job management or scheduling systems.
• Experience coordinating engineers, contractors, or field-based teams.
• Strong attention to detail and ability to maintain accurate records and documentation.
• Customer-focused approach with excellent problem-solving skills.
• Ability to work effectively both independently and as part of a team.
• Experience within Facilities Management, M&E, Construction, Building Services, Compliance, or Maintenance environments.
• Knowledge of planned preventative maintenance (PPM) and reactive maintenance processes.
• Experience using scheduling, CAFM, CRM, or service management systems.
• Understanding of compliance-led maintenance activities and service delivery.

What You'll Get

• Family-Friendly Leave: Enhanced Maternity, Adoption, Paternity & Shared Parental Leave, Fertility Support, and up to 5 paid Carer’s Days
• Financial & Life Assurance: Company Pension Scheme with salary sacrifice options
• Health & Wellbeing: Employee Assistance Programme and 24/7 Virtual GP access for you and your dependents
• Lifestyle & Perks: Cycle to Work Scheme and My Premier Benefits discounts, cashback, and vouchers
• Professional Development: Hands-on training and ongoing career development opportunities
• Inclusion & Belonging: Active People Networks – Disability & Neurodiversity, Unity+, Women’s Network, Parent & Carer Networking Group and more
• Performance & Recognition: Annual salary review, Reward & Recognition Scheme, and Long Service Awards.

At South Staffordshire Limited, inclusion matters. We have a wide range of employee networks which are employee-led communities that bring our people together, support different perspectives and create a strong sense of belonging. Our people are encouraged to get involved as members or allies.

We are committed to building a team that reflects the diversity of the communities we serve.

We warmly welcome applications from candidates of all backgrounds, including all genders, ethnicity, sexual orientations, and physical and neurodiverse abilities.

We are happy to discuss reasonable adjustments and encourage you to let us know how we can best support you throughout the recruitment process.