Customer Service Administrator

Global Fire & Security Systems; Nottingham; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Discounted travel to work schemes

Supportive and professional team

Training and career development

Employee social initiatives

Employee referral scheme

Job summary

Global Fire and Security Systems in Nottingham is seeking a Customer Services Administrator to join our on-site team. Based at the NG2 head office, this full-time role supports service contracts, portal communication, and scheduling, ensuring timely responses to client inquiries.

The successful candidate will handle calls, data entry, and co-ordination with engineers, with strong IT literacy and organisational skills. Security vetting may be required.

Qualifications

• GCSE Maths/English at grade C or above.
• Solid IT skills and familiarity with email.
• Accurate record keeping and administrative procedures.
• Excellent time management and communication abilities.
• Experience in service administration is a plus.

Responsibilities

• Taking inbound calls and handling customer enquiries.
• Transferring Purchase Orders on Portals to our CMS.
• Call logging and raising new orders.
• Liaising with Engineers regarding workloads and bookings.
• Arranging Engineer and Manager hotel/train/ferry bookings.
• Ensure customer portals and email inboxes are monitored for same-day responses.

Skills

Customer service

Telephone handling

Time management

Communication

Initiative

Problem solving

Adaptability

Education

GCSE Maths/English C or above

Tools

Microsoft Office

Job description

Nottingham NG2

Full Time Monday - Friday On site - £NMW https://www.globalfireandsecurity.co.uk/

Global Fire and Security Systems Nottingham NG2 Full Time Monday - Friday On site - £NMW https://www.globalfireandsecurity.co.uk/ WELCOME TO GLOBAL We provide solutions from standards, experience and technology, that create seamless interaction within the environments of our customers, to satisfy their needs today and tomorrow.

Global Fire and Security Systems are an independent company established in Nottingham since 1999. We have since developed into market leaders in providing quality product solutions throughout the fire and security marketplace nationwide.

Thanks to a combined wealth of knowledge and experience between our directors, Global have become industry experts in the design, installation, commissioning and maintenance of fire safety, fire suppression and security systems.

Due to continued growth and market development, we are now seeking to appoint a Customer Services Administrator, to be based at our Head office in Nottingham, at the prestigious NG2 Business Park. This is a full time role based on site Monday to Friday.

Job Purpose

• The Service Desk is a busy department which assists with the planning, scheduling and administration associated with all Global’s maintained service contracts, including responding to and dispatching emergency callouts our clients may have. Once our Engineers have attended jobs, our case management system and the client’s portals need updating so an invoice can be produced and circulated to the client.
• The role of Administrator is responsible for processing all tasks in relation to delivering our customers scheduled maintenance activities. Communicating via customer portals, email and telephone

Key Accountabilities

• Taking inbound phone calls for the Service General phone line and handling Customer enquiries
• Transferring Purchase Orders on Portals to our CMS
• Call logging and raising new orders
• Liaising with Engineers regarding workloads, work not yet completed and assisting as required
• Arranging Engineer and Manager hotel/train/ferry bookings
• Ensure customer portals and email inboxes are monitored daily to provide same-day responses.
• Promote accurate record keeping of client interaction within the database amongst your team to improve overall communication and effective of delivery.
• Take ownership of customers issues and follow problems through to
• Calling customers to book in services on behalf of Engineers

About You

• GCSE Math’s/English C or above
• IT skills, including Microsoft packages and email
• Knowledge of administrative procedures
• Accuracy at record keeping
• Excellent time management skills
• Excellent communication skills, able to build a rapport with customers
• Be adaptable and be able to take initiative
• Problem analysis and problem solving
• Ideally, experience in working in a similar service administration role.

Successful candidates would need to undertake Security Vetting

What We Offer

• Discounted travel to work schemes - Tram2work and Robin Hood tram and bus scheme/Great public transport location
• Supportive and professional team environment
• Opportunities for training and career development
• Employee social and engagement initiatives
• Employee referral scheme
• The chance to be part of a reputable company in the fire and security industry

We are dedicated to building belonging, empowering our colleagues to be their true self by offering a diverse, inclusive and authentic workplace. You may just be the right candidate for this role, or other future roles across our business.