Regional Account Manager

ICIS; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading company in commodities market intelligence seeks a Regional Account Manager to manage high-value clients. The role involves building long-term relationships, driving revenue growth, and collaborating with internal teams to meet client needs. Ideal candidates will have experience in a DaaS/SaaS environment and be fluent in English, with additional languages as a plus.

Qualifications

• Proven track record in managing and growing revenue in a DaaS/SaaS environment.
• Experience in establishing long-term customer relationships.

Responsibilities

• Manage a portfolio of high-value clients and ensure their satisfaction.
• Drive revenue growth and promote the company's brand reputation.

Skills

Customer Engagement

Relationship Management

Revenue Growth

Collaboration

Communication

Job description

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About the Business
At ICIS, our mission is to optimize the world's resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world. We create a comprehensive view of commodities markets, providing companies with the data and intelligence to successfully navigate across global value chains every day. Our customers benefit from instant access to price assessments, reports and forecasts, a dedicated news channel and supply and demand data. You can learn more about ICIS at the link below. https://www.icis.com/explore

About our Team
Our teams are fuelled by curiosity, relentlessly pursuing better customer outcomes. We're on a mission to deliver an unparalleled customer experience, excelling in communication. In a fast-paced environment, we thrive, embracing change with flexibility and composure under pressure. Our high-energy, self-motivated individuals are driven by a genuine desire to make a positive mark on our business. But that's not all - we're creative problem solvers with an entrepreneurial spirit.

About the Role
As an Regional Account Manager, you will be responsible for managing a portfolio of high-value clients and developing long-term relationships with them to ensure their satisfaction and retention. You will act as the primary point of contact for your clients, addressing their needs and concerns, and collaborating with internal teams to deliver solutions that meet their business objectives. Your goal will be to drive revenue growth, increase customer loyalty, and promote the company's brand reputation in the marketplace.

You'll be responsible for:

• Establishing great, long-term customer relationships while capturing high-value growth opportunities.
• Going higher & wider within organisations to connect with new stakeholders and value streams.
• Leading with insight and develop an understanding of customer workflows and customer value.
• Recording client engagement and communication on a CRM.
• Collaborating with all business functions locally and globally to support our go-to-market outreach.

Qualifications:

• Have a proven track record at managing, retaining, and growing revenue in a DaaS / SaaS / tech environment.
• Able to establish great, long-term customer relationships while capturing high-value growth opportunities.
• Experience going high & wide within organisations you manage and connect with new stakeholders.
• Able to lead with insight and develop an understanding of customer workflows and customer value.
• Able to maintain high-quality customer engagement through phone, email, social media. Able to visit clients and should be travelling to targeted clients each month.
• Experience with client engagement and communication on a CRM.
• Able to collaborate with all business functions locally and globally to support our go-to-market outreach.
• Industry experience is preferred but not essential
• Must be fluent in English. Another European language is a plus!

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