Regional Account Director: Growth & Profit Leader

SBFM; England; Sur place; GBP 50 000 - 60 000; Plein temps

Avantages offerts par ce poste

Competitive salary package

20 days holiday + bank holidays

Pension scheme

Training & development

Mentoring program

Company events

Career progression

Résumé du poste

SBFM is seeking an Account Director to oversee the performance, development and commercial success of an assigned client account across Norfolk and Suffolk. The role requires building strong relationships with senior stakeholders and delivering against KPIs, SLAs and financial targets.

You will lead cross-functional teams, drive continuous improvement, monitor risks, and identify opportunities to enhance service delivery and account profitability. Frequent travel across sites is expected.

Qualifications

• Demonstrable experience in a senior Account Management or equivalent operational role.
• Proven experience managing complex client relationships and working with senior-level stakeholders.
• Strong commercial acumen and experience managing budgets and P&L.
• Experience working to KPIs, SLAs and contractual requirements.
• Strong leadership skills with experience of coaching and developing teams.
• Excellent communication, presentation and reporting skills.
• Strong analytical skills with the ability to use data to identify performance issues and opportunities for improvement.
• IT literate, with experience using Microsoft Office, Excel and CRM systems.

Responsabilités

• Take overall accountability for the operational, commercial and financial performance of the assigned account.
• Build and maintain strong relationships with senior client stakeholders, developing trust and confidence in SBFM and ensuring open and effective communication.
• Lead regular client governance and business review meetings, presenting performance data, trends, actions and recommendations.
• Ensure service delivery consistently meets agreed contractual requirements, KPIs, SLAs and client expectations.
• Proactively monitor account performance, identifying risks, trends and opportunities and putting appropriate action plans in place.
• Take ownership of the account P&L, monitoring performance against budget and addressing any variances with clear actions.
• Identify opportunities to improve profitability through innovation, productivity, resource optimisation and continuous improvement.
• Provide leadership and direction to operational teams, ensuring clear accountability and effective communication.
• Coach, support and develop colleagues to deliver consistently high standards of service and performance.
• Build a culture of accountability, continuous improvement and strong operational discipline across the account.
• Complete regular site and client visits across Norfolk and Suffolk, maintaining a strong understanding of operational performance and client requirements.
• Identify and resolve operational, personnel and performance issues before they escalat, involving the appropriate teams where required.
• Lead and maintain account development and improvement plans, ensuring risks are identified and effectively managed.
• Maintain a strong understanding of the client's business, requirements and future priorities to identify opportunities for growth and development.
• Monitor competitor activity and market developments, identifying opportunities and risks to the account.
• Work collaboratively with internal teams including Operations, Recruitment, Finance, QSHE and other support functions to ensure effective account delivery.
• Ensure company processes, policies and procedures are followed and consistently embedded across the account.
• Prepare accurate reports, analysis and updates for both client and internal stakeholders within agreed timescales.
• Actively contribute to wider business initiatives and share best practice across the organisation.
• Represent SBFM professionally at all times and act in the best interests of the business.

Connaissances

Senior account management

Stakeholder management

Budgeting & P&L

KPIs & SLAs

Leadership

Communication skills

IT literacy

CRM experience

Microsoft Excel

Outils

CRM systems

Microsoft Office

Description du poste

SBFM is seeking an Account Director to oversee the performance, development and commercial success of an assigned client account across Norfolk and Suffolk. The role requires building strong relationships with senior stakeholders and delivering against KPIs, SLAs and financial targets.

You will lead cross-functional teams, drive continuous improvement, monitor risks, and identify opportunities to enhance service delivery and account profitability. Frequent travel across sites is expected.