Refuge Night Worker (Female\\*)

WOMEN'S AID FEDERATION OF ENGLAND; Leeds; Vor Ort; GBP 20.000 - 24.000; Teilzeit

Zusammenfassung

Leeds Womens Aid seeks a compassionate Refuge Night Worker (Female*) to join the out-of-hours team in Leeds on a 12-month maternity cover. The role is part-time (30 hours per week, Monday to Wednesday) and pays £21,840 per annum plus 50p night premium.

You will provide a 24-hour helpline service and specialist guidance to residents at the refuge, supporting victim-survivors and working within a multi-agency environment, always prioritising safeguarding.

Qualifikationen

• Experience of telephone-based and/or customer service advice or support work.
• Ability to work under pressure in stressful or difficult situations.
• Great listening skills.
• Able to work within an operational multi-agency environment.
• Able to lone work.

Aufgaben

• Provide telephone-based support to victim-survivors via a 24-hour helpline.
• Offer specialist guidance to residents staying at the refuge.
• Work within an operational multi-agency environment.
• Manage high-pressure situations with composure and sensitivity.

Kenntnisse

Telephone support experience

Customer service

Stress management

Active listening

Multi-agency collaboration

Independent working

Jobbeschreibung

• Part Time
• Leeds
• 12th October 2026

WebsiteLeeds Womens Aid

Refuge Night Worker (Female*)

• Refuge Night Worker (Female*)
• FTC – Maternity Cover 12 Months, Leeds, Part-time (Monday to Wednesday, 30 hours Per Week)
• Salary £21,840 per annum, plus 50p per hour night premium.

It's all about making a difference. Imagine being able to go home after work knowing everything you have done and will be doing is having a positive impact on someone.

Leeds Womens Aid (LWA) is the largest women's charitable organisation in Leeds and provides services for victims of domestic violence and abuse, honour-based violence, forced marriage, trafficking, stalking and harassment and is the lead agency for two consortia, Leeds Domestic Violence Service and Women's and Girls Alliance.

We are looking for a compassionate and supportive Refuge Night worker to join our team. The Out-of-hours Team are the first point of contact for, and access to LDVS for any person experiencing domestic violence and abuse. We work with victim-survivors providing a 24-hour helpline service and specialist guidance to our residents residing at our refuge accommodation.

You will need:

• A good understanding of the impact of domestic violence and abuse on victim survivors, children and their families.
• Experience of telephone based and/or customer service advice or support work.
• The ability to work under pressure in stressful or difficult situations.
• Great listening skills
• Able to work within an operational multi agency environment
• Able to lone work

The closing date is 9.00 am on Monday 12th October 2026; interviews will be held on Thursday 22nd October 2026.

LWA is fully committed to the principles of equality of opportunity and applications are welcome from all sections of the community.

LWA is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff to share this commitment. An enhanced DBS disclosure will be required before taking up this position.

*Posts are open to women only (Exempt under the Equality Act 2010 Schedule 9, Part 1)