Referrals Administrator - Single Point Access | CAMHS

Oxford Health NHS Foundation Trust; Aylesbury; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

27 days annual leave

NHS Pension

Cycle to work scheme

Employee Assistance Programme

Staff accommodation

Job summary

Oxford Health NHS Foundation Trust is seeking an experienced Administrator to join the Buckinghamshire CAMHS Single Point of Access team in Aylesbury. You will process referrals, handle confidential information, take calls and craft correspondence to families, while supporting data input to improve care delivery.

The role requires excellent communication, strong IT skills (Excel, Outlook, MS Teams) and a calm, responsible approach to busy workloads. On-site at Sue Nichols Centre.

Qualifications

• Excellent written and verbal communication skills.
• Strong IT skills, particularly Excel, Outlook and MS Teams.
• Calm, kind and responsible with the ability to handle confidential information.

Responsibilities

• Process referrals and manage administrative tasks for CAMHS SPA.
• Handle confidential and sensitive information securely.
• Take calls and format/send correspondence to young people and families.
• Gather and input data from new referrals to support SPA operations.
• Liaise with parents, professionals and young people to coordinate care.

Skills

Communication skills

Organisational skills

Attention to detail

Tools

Excel

Outlook

MS Teams

Job description

Are you an experienced administrator looking to take the next step in your career?

Would you like to play a part in helping to improve the mental health of children and young people in Buckinghamshire?

If so, we would like to hear from you. We are looking for a motivated, enthusiastic and well-organised Administrator to join our Buckinghamshire Child and Adolescent Mental Health Services (CAMHS) Single Point of Access team.

This is an administrative role where you’ll be working alongside administrative and clinical staff, processing referrals, dealing with confidential and sensitive information, taking calls and formatting and sending correspondence to young people and families across Buckinghamshire.

SPA serves as the "front door" to Buckinghamshire CAMHS, so you will have excellent communication skills to liaise with parents, professionals and young people about incoming referrals.

We are passionate about delivering high quality, timely treatment and advice to young people and their families. You will gather and input data from new referrals in order to support SPA to continue to deliver and improve this care.

The team receives, at times, a high volume of requests and referrals, so a successful candidate will be solution‑focused, calm, kind and responsible, have excellent written and verbal communication skills, with strong IT skills, particularly in Excel, Outlook and MS Teams.

You will work from our office at the Sue Nichols Centre in Aylesbury.

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible

Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”

Our values are: “Caring, safe and excellent”

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

• Excellent opportunities for career progression
• Access to tailored individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Competitive pension scheme
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (please note waiting lists may apply)
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

For further details / informal visits contact: Name: Sandra Carnevale Job title: Business Manager, Single Point of Access Email address: [e-mail] Telephone number: 01865901951

At Oxford Health NHS Foundation Trust we want to employ people not just with experience, but with the aptitude and motivation to succeed and whose values resonate with our own. Therefore, if you don’t meet all the requirements of the role and are unsure about applying but are excited about the opportunity, we will be happy to discuss the requirements in more detail ahead of making a written application.