Recruitment Key Account Manager

Kingdom Services Group; Bognor Regis; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Car allowance

Performance bonus

Structured induction

Regional growth opportunities

Job summary

Kingdom People is seeking an experienced Recruitment Key Account Manager to support our food and agricultural operations across West Sussex and Hampshire. You will own the key account, deliver a reliable workforce service and build a strong client partnership.

Reporting to the Operations Director, you will coordinate workforce planning, recruitment, transport and service performance, while leading delivery teams and ensuring worker welfare and compliance.

Qualifications

• Three years' experience in recruitment or account management.
• Experience managing a high-volume temporary labour account.
• Proven ability to build senior client relationships and lead performance review meetings.
• Experience coordinating delivery through onsite teams and recruitment teams.
• Strong understanding of workforce planning and service performance.
• Full UK driving licence and willingness to travel.

Responsibilities

• Lead client relationship and drive performance meetings with the client.
• Plan and forecast staffing requirements and coordinate recruitment across shifts.
• Coordinate onsite colleagues and recruitment teams to deliver a consistent service.
• Manage worker transport routes, capacity and shift coverage.
• Monitor fulfilment, attendance, retention and service quality with data.
• Oversee compliance and worker welfare, checks and inductions.
• Resolve service issues and keep clients informed.
• Develop the account and grow regional business.

Tools

Workforce systems

Job description

Take ownership of a major food sector recruitment key account, with responsibility for delivering a reliable workforce service and building a strong client partnership.

Kingdom People is looking for an experienced Recruitment Key Account Manager to support our food and agricultural operations across West Sussex and Hampshire.

Reporting directly to the Operations Director and working with the Senior Operations Manager, you'll bring together workforce planning, recruitment, transport and service performance. You'll build relationships with client managers, coordinate our delivery teams and make sure temporary workers receive the support they need.

The role will initially support a key account with locations across West Sussex and Hampshire working closely with our Bognor Regis recruitment team.

What you can look forward to:

• £45,000 annual salary, plus a car allowance and performance related bonus.
• Clear responsibility for account delivery, with the opportunity to influence how the service operates and improves.
• Direct support from directors and leadership team, alongside experienced recruitment, onsite and central support colleagues.
• A structured induction, with regular one to one support and reviews
• The opportunity to contribute to regional growth, developing existing relationships and supporting new client operations.

What you'll be doing:

• Leading the client relationship: act as the main operational contact, lead management and performance meetings, agree actions and deliver on commitments.
• Planning the workforce: understand current and forecast staffing requirements, prepare for seasonal peaks and coordinate recruitment and deployment across shifts.
• Bringing teams together: coordinate onsite colleagues, the Bognor recruitment team and other support functions to deliver a consistent service.
• Managing worker transport: take ownership of routes, capacity and shift coverage, maintaining attention to reliability, safety and costs.
• Improving performance: monitor staffing fulfilment, attendance, retention and service quality, using accurate data to identify problems and track improvements.
• Overseeing compliance and worker welfare: maintain ethical recruitment standards, ensure required checks and inductions are completed, and respond appropriately to worker concerns.
• Resolving service issues: act quickly when problems arise, coordinate the right support and keep clients informed.
• Developing the account: identify practical improvements, understand operating costs and help grow the partnership and Kingdom People's wider regional business.

What you'll bring:

• At least three years' experience in recruitment, managed services, account management or a comparable service environment.
• Proven experience managing a high volume temporary labour account.
• Confidence building senior client relationships and leading operational and performance review meetings.
• Experience coordinating delivery through onsite colleagues and recruitment teams.
• A strong understanding of workforce planning, staffing fulfilment, attendance, retention and service performance.
• Good Microsoft Office skills and confidence using workforce systems and management information.
• A full UK driving licence and willingness to travel regularly between sites.

Experience in food production, manufacturing, logistics or a