Recruitment Key Account Manager

Kingdom People; United Kingdom; On-site; GBP 42,000 - 48,000; Full time

Benefits offered by this job

Car allowance

Performance bonus

Job summary

Kingdom People seeks an experienced Recruitment Key Account Manager to lead a major food sector account across West Sussex and Hampshire, partnering with the operations team to deliver reliable workforce services.

You will coordinate workforce planning, recruitment, transport and service performance, building strong client relationships and guiding delivery teams to meet commitments. The role supports growth of the Kingdom People business and regional operations.

Qualifications

• At least three years’ experience in recruitment, managed services, account management or a comparable service environment.
• Proven experience managing a high volume temporary labour account.
• Confidence building senior client relationships and leading operational and performance review meetings.
• Experience coordinating delivery through onsite colleagues and recruitment teams.
• Strong understanding of workforce planning, staffing fulfilment, attendance, retention and service performance.

Responsibilities

• Leading the client relationship: act as the main operational contact, lead management and performance meetings, agree actions and deliver on commitments.
• Planning the workforce: understand current and forecast staffing requirements, prepare for seasonal peaks and coordinate recruitment and deployment across shifts.
• Bringing teams together: coordinate onsite colleagues, the Bognor recruitment team and other support functions to deliver a consistent service.
• Managing worker transport: take ownership of routes, capacity and shift coverage, maintaining attention to reliability, safety and costs.
• Improving performance: monitor staffing fulfilment, attendance, retention and service quality, using accurate data to identify problems and track improvements.
• Overseeing compliance and worker welfare: maintain ethical recruitment standards, ensure required checks and inductions are completed, and respond appropriately to worker concerns.
• Resolving service issues: act quickly when problems arise, coordinate the right support and keep clients informed.
• Developing the account: identify practical improvements, understand operating costs and help grow the partnership and Kingdom People’s wider regional business.

Skills

Account management

Relationship building

Workforce planning

Data analysis

Client relationship management

Education

REC/CIPD qualifications desirable

Tools

MS Office

Job description

Take ownership of a major food sector recruitment key account, with responsibility for delivering a reliable workforce service and building a strong client partnership.

Kingdom People is looking for an experienced Recruitment Key Account Manager to support our food and agricultural operations across West Sussex and Hampshire.

Reporting directly to the Operations Director and working with the Senior Operations Manager, you’ll bring together workforce planning, recruitment, transport and service performance. You’ll build relationships with client managers, coordinate our delivery teams and make sure temporary workers receive the support they need.

The role will initially support a key account with locations across West Sussex and Hampshire working closely with our Bognor Regis recruitment team.

What you can look forward to:

• £45, annual salary, plus a car allowance and performance related bonus.
• Clear responsibility for account delivery, with the opportunity to influence how the service operates and improves.
• Direct support from directors and leadership team, alongside experienced recruitment, onsite and central support colleagues.
• A structured induction, with regular one to one support and reviews
• The opportunity to contribute to regional growth, developing existing relationships and supporting new client operations.

What you’ll be doing:

• Leading the client relationship: act as the main operational contact, lead management and performance meetings, agree actions and deliver on commitments.
• Planning the workforce: understand current and forecast staffing requirements, prepare for seasonal peaks and coordinate recruitment and deployment across shifts.
• Bringing teams together: coordinate onsite colleagues, the Bognor recruitment team and other support functions to deliver a consistent service.
• Managing worker transport: take ownership of routes, capacity and shift coverage, maintaining attention to reliability, safety and costs.
• Improving performance: monitor staffing fulfilment, attendance, retention and service quality, using accurate data to identify problems and track improvements.
• Overseeing compliance and worker welfare: maintain ethical recruitment standards, ensure required checks and inductions are completed, and respond appropriately to worker concerns.
• Resolving service issues: act quickly when problems arise, coordinate the right support and keep clients informed.
• Developing the account: identify practical improvements, understand operating costs and help grow the partnership and Kingdom People’s wider regional business.

What you’ll bring:

• At least three years’ experience in recruitment, managed services, account management or a comparable service environment.
• Proven experience managing a high volume temporary labour account.
• Confidence building senior client relationships and leading operational and performance review meetings.
• Experience coordinating delivery through onsite colleagues and recruitment teams.
• A strong understanding of workforce planning, staffing fulfilment, attendance, retention and service performance.
• Good Microsoft Office skills and confidence using workforce systems and management information.
• A full UK driving licence and willingness to travel regulariy between sites.
• Experience in food production, manufacturing, logistics or a similar operational environment would be particularly useful. Relevant recruitment, HR or management qualifications, including REC or CIPD qualifications, are desirable but not essential.

Working pattern

Your usual hours will be Monday to Friday, 6.30am–3.00pm, on a 40-hour working week. Start and finish times will need to vary to provide appropriate coverage of day, late and night shifts.