Recruitment Assistant

The Wrekin Housing Group; Telford; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join an inclusive and collaborative team as a People Services Assistant, where you'll play a vital role in delivering an exceptional employee experience. In this dynamic position, you'll handle HR queries, manage recruitment processes, and support onboarding efforts. This role offers opportunities for professional growth and development while contributing to a workplace committed to equality and diversity. If you thrive in a supportive environment and are passionate about helping others, this is the perfect opportunity for you to make a meaningful impact.

Benefits

Flexible working options

Professional growth opportunities

Supportive working environment

Commitment to equality and diversity

Qualifications

• Experience in HR or recruitment administration is essential.
• Strong attention to detail and excellent written communication skills.
• Ability to manage multiple tasks effectively under pressure.

Responsibilities

• Act as the first point of contact for HR and recruitment queries.
• Manage data in HR and ATS systems and draft onboarding documents.
• Support recruitment events and ensure compliance with employee records.

Skills

HR Administration

Customer Service

Microsoft Office

Attention to Detail

Organizational Skills

Education

CIPD Level 3 or similar HR qualification

Tools

HR Information System

Applicant Tracking System (ATS)

Job description

About the Role

We’re looking for a friendly, detail-focused and people-oriented People Services Assistant to join our inclusive and collaborative team on a fixed term contract for 6 months.

In this key support role, you’ll help deliver a first-class employee and candidate experience. From handling HR queries and recruitment admin, to onboarding new colleagues and keeping our systems in check — you’ll be at the heart of our People Team’s success.

If you thrive on organisation, enjoy helping others, and want to work in a team where inclusion and growth are championed, we’d love to hear from you.

Key Responsibilities

• Act as the first point of contact for HR and recruitment queries
• Manage shared inboxes and maintain data in HR and ATS systems
• Draft contracts, offer letters, and process onboarding documentation
• Processing amendment letters for internal moves and secondment opportunities
• Support job posting, interview coordination and application pre-screens
• Liaise with hiring managers on onboarding progress and compliance, including DBS checks
• Help plan and deliver recruitment events, careers fairs and outreach activity
• Ensure all employee records and paperwork meet compliance standards
• Collaborate across teams (HR, Payroll, IT, Marketing, Facilities and more)
• Promote equality, diversity and inclusion throughout all processes

What We’re Looking For

Essential Skills & Experience:

• Previous experience in administration, ideally involving HR or recruitment
• Excellent attention to detail and written communication
• A strong customer service mindset — helpful, friendly and solution-focused
• Ability to manage multiple tasks and stay organised under pressure
• Confident using Microsoft Office and HR or recruitment systems
• A team player who’s not afraid to ask questions or jump in to help
• Knowledge of confidentiality, GDPR, and basic HR procedures
• A driving license and access to a vehicle for travel to other sites

Desirable:

• CIPD Level 3 (or working towards it) or similar HR/recruitment qualification
• Experience using an ATS or HR Information System
• Knowledge of employment law relating to recruitment and onboarding
• Experience in the housing, care, or public sector

What You’ll Get in Return

• A warm, welcoming team and supportive working environment
• Opportunities for professional growth and development
• Flexible working options where possible
• A chance to truly make a difference in people’s lives
• An organisation committed to equality, diversity and inclusion

We’re an Inclusive Employer

We welcome applications from everyone, regardless of age, disability, ethnicity, gender identity, sexual orientation, religion or belief, marital status or pregnancy/maternity status.

If you need adjustments to the recruitment process — whether to apply, interview or onboard — we’ll do everything we can to support you.

Apply Now

If you’re passionate about helping people and want to be part of something meaningful, apply today.

We’re more interested in your potential and attitude than perfection — so even if you don’t meet every single criteria, we encourage you to apply.

Click ‘Apply’ to start your journey with us.