Recovery Officer

The Methodist Church in Britain; Willenhall; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Annual leave 34+ days

Pension scheme

Life cover

Flexible working including homeworking

Personal development

Free car parking

Employee benefits platform

Job summary

Halton Borough Council is seeking a Recovery Officer in the Income Recovery Team within Financial Services. The role involves chasing outstanding income, working with colleagues and customers to reach positive outcomes, and delivering excellent customer service. It allows home working after training in a busy office environment.

The position emphasises strong communication skills and reliability, with a supportive team structure and opportunities for development.

Qualifications

• Excellent communication skills.
• Reliable and confident in a busy environment.
• Well organised with good time management.
• Enthusiastic and committed to achieving positive outcomes.
• Able to work effectively in a busy office.

Responsibilities

• Collect and recover outstanding income owed to the Council.
• Help the Council maximise the collection of monies due.
• Assist with the collection and recovery of sundry debts.
• Work closely with colleagues and customers to achieve positive outcomes.
• Deliver excellent customer service.
• Contribute ideas to improve processes and shape how the service is delivered.

Skills

Excellent communication

Reliable and confident

Well organised

Enthusiastic and committed

Office team player

Job description

A Recovery Officer post in the Income Recovery Team within Financial Services at Halton Borough Council, which collects sundry debts owed to the council. The work centres on chasing outstanding income and working with colleagues and customers to reach positive outcomes. Based in a busy office, the 37-hour role can move to home working once training is complete, within a small team. Prior debt recovery experience is not essential, though strong communication skills are.

What the job involves

• Collect and recover outstanding income owed to the Council
• Help the Council maximise the collection of monies due
• Assist with the collection and recovery of sundry debts
• Work closely with colleagues and customers to achieve positive outcomes
• Deliver excellent customer service
• Contribute ideas to improve processes and shape how the service is delivered

Skills & knowledge

• Excellent communication skills
• Reliable and confident
• Well organised
• Enthusiastic and committed
• Able to work effectively in a busy office environment

Nice to have

• Previous debt recovery experience, though not essential

What’s offered

• Annual leave from 34 days including bank holidays, rising with long service
• Option to buy four extra unpaid days for the Christmas closedown
• Defined benefit Local Government Pension Scheme with generous employer contributions
• Three times salary life cover via the Local Government Pension Scheme
• Investment in personal development
• Free car parking at Council sites
• Flexible working arrangements, including home working after training
• Employee benefits platform with discounted shopping, car leasing, gym memberships, wellbeing hub and Employee Assistance Programme