Debt Recovery Officer – Flexible, Remote After Training

HALTON BOROUGH COUNCIL; Liverpool City Region; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

34 days holiday per year

LGPS pension scheme

Life assurance 3x salary

Personal development investment

Free car parking at HBC sites

Flexible working arrangements

Employee benefits platform

Job summary

HALTON BOROUGH COUNCIL is seeking a Recovery Officer to join the Income Recovery Team. You will be responsible for the collection and recovery of sundry debts, contributing to efficient service delivery and improvements.

The role offers support and development opportunities within a small, friendly team, with flexible working arrangements including the option to work from home after completing training. A strong focus on customer service and collaboration with colleagues is essential.

Qualifications

• Excellent communication skills to support the Council's commitment to delivering excellent customer service.
• Reliable and well-organised to work effectively in a busy office environment.
• Ability to work collaboratively with colleagues and customers to achieve positive outcomes.

Responsibilities

• Lead the collection and recovery of sundry debts to maximise income for the Council.
• Support colleagues through training and development while contributing ideas to improve processes.
• Provide timely, courteous service and maintain accurate records in a busy office setting.

Skills

Communication skills

Organisational skills

Customer service

Team player

Job description

HALTON BOROUGH COUNCIL is seeking a Recovery Officer to join the Income Recovery Team. You will be responsible for the collection and recovery of sundry debts, contributing to efficient service delivery and improvements.

The role offers support and development opportunities within a small, friendly team, with flexible working arrangements including the option to work from home after completing training. A strong focus on customer service and collaboration with colleagues is essential.