Senior Recovery Officer

The Methodist Church in Britain; Kirkby-in-Ashfield; Hybride; GBP 25 000 - 35 000; Temps partiel

Avantages offerts par ce poste

Hybrid working

Résumé du poste

Ashfield District Council is seeking a Revenues and Benefits professional to recover debts incl. council tax, business rates, and housing benefit overpayments. The role involves preparing cases for court and representing the council in debt collection and enforcement, with hybrid working in a small team.

Experience in local government revenues or recovery is essential. The role requires DBS check, self‑motivation, and the ability to guide colleagues on complex issues.

Qualifications

• Previous experience in local government revenues or a recovery role.

Responsabilités

• Collect council tax, business rates, overpaid housing benefit and corporate sundry debts in line with legislation, local policy and service strategy.
• Prepare cases for legal proceedings and represent the council at court on debt collection and enforcement.
• Support colleagues with complex recovery and enforcement issues.
• Make sound, independent decisions so debts are recovered promptly through the most appropriate action.
• Adapt to changing service demands.

Connaissances

Customer service

Negotiation

Judgement & decision‑making

Adaptability

Teamwork

Independent decision‑making

Description du poste

The post sits in Ashfield District Council's Revenues and Benefits Service, recovering debt owed to the council. It covers council tax, business rates, overpaid housing benefit and sundry debts, including preparing cases for court. Hybrid working in a small team, with support given to colleagues on complex recovery issues, sets it apart. Prior local government revenues or recovery experience is essential, and a DBS check is required.

What the job involves

• Collect council tax, business rates, overpaid housing benefit and corporate sundry debts in line with legislation, local policy and service strategy
• Prepare cases for legal proceedings and represent the council at court on debt collection and enforcement
• Support colleagues with complex recovery and enforcement issues
• Make sound, independent decisions so debts are recovered promptly through the most appropriate action
• Adapt to changing service demands

What’s required

Experience

• Previous experience in local government revenues or a recovery role

Skills & knowledge

• Excellent customer service skills
• Negotiation skills
• Sound judgement and decision‑making
• Flexibility and ability to adapt to changing service demands
• Working effectively as part of a team
• Confident independent decision‑making

Checks & eligibility

• DBS check

Other

• Self‑motivation and commitment
• Enthusiasm
• Ability to support and guide colleagues
• Written supporting statement showing how skills and experience meet the person specification

What’s offered

• Hybrid working, split between home and the Council Offices in Kirkby‑in‑Ashfield