Recovery Officer

Halton; Widnes; On-site; GBP 25,000 - 33,000; Full time

Benefits offered by this job

34 days holiday + bank holidays

LGPS pension

Life Assurance 3x Salary

Personal development investment

Free car parking

Flexible working

Employee benefits platform

Job summary

Halton Borough Council is seeking a Recovery Officer to join the Income Recovery Team. You will be responsible for the collection and recovery of sundry debts, contributing to service delivery and process improvement. Training and development opportunities are available as you support customers and colleagues in a busy office environment.

We value reliable, well-organised individuals who communicate effectively and are committed to delivering excellent customer service. Hours: 37 per week.

Qualifications

• Excellent communication skills to support customer service.
• Reliable, well-organised and able to work effectively in a busy office.
• Good interpersonal skills and a proactive approach to debt recovery.

Responsibilities

• Collect and recover sundry debts owed to the Council.
• Support the Income Recovery Team with day-to-day duties and process improvements.
• Provide high-quality customer service and clear communication with colleagues and customers.

Job description

Our Story

Halton is a vibrant local authority with a rich history and heritage, featuring iconic bridges that connect communities across the River Mersey. Located in Cheshire, Halton boasts excellent transport links between Liverpool and Manchester, as well as close proximity to both Liverpool John Lennon and Manchester Airports. Our progressive community strategy aims to bring about meaningful, long‑term improvements that enhance lives. It’s an exciting time to join us as we develop new policies and transform the way people access services. We are immensely proud that when asked what’s great about working for Halton, the most popular response from our workforce has been ‘our colleagues’.

Our Team

The Income Recovery Team is responsible for the collection and recovery of sundry debts owed to the Council. We are committed to delivering a high quality service to both the organisation and local community. As a Recovery Officer, you will be responsible for the collection and recovery of outstanding income, helping to ensure the Council maximises the collection of monies due. You will be supported through training, guidance and ongoing development, whilst also having opportunities to contribute ideas, improve processes and help shape the way the service is delivered.

Hours: 37

Your Contributions

We are seeking an enthusiastic, committed and well‑organised individual to join our small, supportive team. You will need to be reliable, confident and able to work effectively in a busy office environment. The successful candidate will play a key role in assisting with the collection and recovery of sundry debts, working closely with colleagues and customers to achieve positive outcomes. Whilst previous experience in debt recovery is not essential, you will have excellent communication skills to support the Council’s commitment to delivering excellent customer service.

Our Offer

Aside from working with a great team, our employees have access to a fantastic range of benefits, including:

• A generous annual holiday allowance starting at 34 days per year (including bank holidays), increasing with long service with the option to purchase an additional four-days of unpaid leave for our Annual Christmas Closedown
• Membership of our defined benefit, salary‑linked Local Government Pension Scheme (LGPS) with generous employer contributions
• 3 x Salary Life Cover via Local Government Pension Scheme
• Investment in your personal development
• Free Car Parking at HBC sites
• Flexible working arrangements
• Extensive employee benefits platform including discounted shopping, car leasing, gym memberships, wellbeing hub and Employee Assistance Programme

At Halton Borough Council we want to ensure that our communities are represented across our workforce and a vital part of this is to encourage diversity in all respects. We are committed to making our recruitment practices barrier‑free and tailored to best suit the needs and strength of the individual. This includes making adjustments for people with a disability, neurodiversity or with long‑term health conditions. If you require accommodations, please reach out during the recruitment process so that we can make this the best possible experience for you – [e-mail]

Please refer to the attached Job Profile for further information about the role and our values.

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications.