Recovery Officer

Halton; Liverpool City Region; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Holiday allowance 34 days

LGPS pension

Life cover

Personal development

Free car parking

Flexible working

Employee benefits platform

Job summary

Halton Borough Council is seeking a proactive Recovery Officer to join the Income Recovery Team. You will be responsible for the collection and recovery of sundry debts, supporting customers and colleagues to achieve positive outcomes in a busy office environment.

Hours are 37 per week. The Council offers flexible working arrangements, training and development opportunities, and benefits such as LGPS, life cover, and car parking.

Qualifications

• Excellent communication skills to support customer service.

Responsibilities

• Collect and recover sundry debts for the Council.
• Support through training and guidance while contributing ideas to improve processes.
• Work with colleagues and customers to achieve positive outcomes.

Skills

Communication skills

Job description

The following content displays a map of the jobs location - Halton Borough Council

Halton is a vibrant local authority with a rich history and heritage, featuring iconic bridges that connect communities across the River Mersey. Located in Cheshire, Halton boasts excellent transport links between Liverpool and Manchester, as well as close proximity to both Liverpool John Lennon and Manchester Airports.

Our progressive community strategy aims to bring about meaningful, long-term improvements that enhance lives. It's an exciting time to join us as we develop new policies and transform the way people access services.

We are immensely proud that when asked what's great about working for Halton, the most popular response from our workforce has been 'our colleagues'.

Our Team:

The Income Recovery Team is responsible for the collection and recovery of sundry debts owed to the Council. We are committed to delivering a high quality service to both the organisation and local community. As a Recovery Officer, you will be responsible for the collection and recovery of outstanding income, helping to ensure the Council maximises the collection of monies due. You will be supported through training, guidance and ongoing development, whilst also having opportunities to contribute ideas, improve processes and help shape the way the service is delivered.

Hours: 37

Your Contributions:

We are seeking an enthusiastic, committed and well-organised individual to join our small, supportive team. You will need to be reliable, confident and able to work effectively in a busy office environment.

The successful candidate will play a key role in assisting with the collection and recovery of sundry debts, working closely with colleagues and customers to achieve positive outcomes. Whilst previous experience in debt recovery is not essential, you will have excellent communication skills to support the Council's commitment to delivering excellent customer service.

We offer a supportive, working environment with opportunities to learn, develop and progress within the role. The Council operates flexible working arrangements, including the opportunity to work from home once training has been successfully completed.

Our Offer:

Aside from working with a great team, our employees have access to a fantastic range of benefits, including:

• A generous annual holiday allowance starting at 34 days per year (including bank holidays), increasing with long servicewith the option to purchase an additional four-days of unpaid leave for our Annual Christmas Closedown
• Membership of our defined benefit, salary-linked Local Government Pension Scheme (LGPS) with generous employer contributions
• 3 x Salary Life Cover via Local Government Pension Scheme
• Investment in your personal development
• Free Car Parking at HBC sites
• Flexible working arrangements
• Extensive employee benefits platform including discounted shopping, car leasing, gym memberships, wellbeing hub and Employee Assistance Programme.

Please refer to the attached Job Profile for further information about the role and our values.

Interviews will take place on 23/11/2026

At Halton Borough Council we want to ensure that our communities are represented across our workforce and a vital part of this is to encourage diversity in all respects. We are committed to making our recruitment practices barrier-free and tailored to best suit the needs and strength of the individual. This includes making adjustments for people with a disability, neurodiversity or with long-term health conditions. If you require accommodations, please reach out during the recruitment process so that we can make this the best possible experience for you – [e-mail]