(*) Receptionist - Trauma & Orthopaedics

VerseOne Group; Leigh on Sea; Vor Ort; GBP 23.000 - 28.000; Vollzeit

Benefits dieser Stelle

NHS benefits

Generous holiday allowance

Pension scheme

Flexible job share

Zusammenfassung

Mid and South Essex NHS Foundation Trust is seeking a proactive Receptionist to join the Trauma & Orthopaedic Department. You will provide efficient administrative support, handle patient enquiries, and assist with appointment bookings and record updates.

The role emphasises accurate EPR maintenance, understanding 18-week pathways, and delivering excellent patient care. We offer NHS benefits, generous holiday, a strong pension, and flexible working options including possible job share.

Qualifikationen

• Experience in an admin role and strong communication.
• GCSE in Maths and English A-C or Equivalent required.
• NVQ in Administration preferred.

Aufgaben

• Answer telephone and face-to-face enquiries with clear, timely information.
• Book fracture clinic appointments and record clinic outcomes.
• Update demographic details in the Electronic Patient Record (EPR).
• Support 18-week pathway processes to maintain smooth patient journeys.

Kenntnisse

Admin experience

Ausbildung

GCSE in Maths and English A-C or Equivalent

NVQ in Administration

Jobbeschreibung

Mid and South Essex NHS Foundation Trust

(**) Receptionist - Trauma & Orthopaedics

The closing date is 29 October 2026

We have an exciting opportunity for an enthusiastic and motivated individual to join our Trauma & Orthopaedic Department within Mid and South Essex NHS Foundation Trust. This is a fantastic entry point for anyone looking to start or grow a career in NHS administration.

The role sits within our friendly and supportive administrative team and offers the chance to work across the Orthopaedic service at MSE. We are also open to considering job share arrangements, providing flexibility to suit different circumstances.

In return for your commitment, you'll enjoy excellent NHS benefits, including a generous holiday allowance, a brilliant pension scheme, and the chance to work alongside a dedicated and welcoming team.

We're looking for someone with a positive, "can-do" attitude, strong communication skills, and a willingness to learn. Good keyboard skills and basic computer knowledge are essential, but most importantly, you'll bring enthusiasm and a proactive approach to supporting our patients and clinical teams.

Main duties of the job

The post holder will provide efficient administrative support by responding to telephone and face-to-face enquiries, ensuring patients and colleagues receive clear and timely information.

They will be responsible for booking new and follow-up fracture clinic appointments, accurately recording clinic outcomes, and carrying out essential filing and scanning tasks.

A sound understanding of 18-week pathways is required to support smooth patient journeys.

When speaking with patients, the post holder will review and update all demographic details to ensure the Electronic Patient Record remains accurate, including confirming current contact information, address and GP details.

About us

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Job responsibilities

For full details about this varied and rewarding role, please see attached job description.

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires.

Person Specification

Qualifications

• GCSE in Maths and English A-C or Equivalent
• NVQ in Administration

Experience

• Experience in an admin role

Skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Mid and South Essex NHS Foundation Trust

£25,272 a yearPer Annum (Pro Rata for Part Time)