(*) Patient Pathway Assistant / Reception - CTC/Cardiology

Mid and South Essex NHS Foundation Trust; Basildon; On-site; GBP 23,000 - 28,000; Full time

Job summary

Mid and South Essex NHS Foundation Trust in Basildon is seeking a Patient Pathway Assistant / Reception to support the smooth patient journey. You will handle receptionist duties for clinicians, use the EPR system to book clinic and follow-up appointments, and help manage the 18 weeks Referral to Treatment pathway.

The role requires excellent customer care, adaptability for day-to-day admin tasks, and willingness to cross-cover colleagues while ensuring targets and timescales are met.

Qualifications

• GCSE or equivalent.
• Highly accurate keyboard skills.
• Experience in an NHS environment and as a receptionist.

Responsibilities

• Use EPR to book patients in for clinic attendance.
• Use EPR to book follow up appointments.
• Understand the 18-week Pathway.
• Handling patient queries on the telephones.
• Scanning and filing of paperwork.
• Flexible in day-to-day admin duties.

Skills

High keyboard accuracy

NHS environment experience

Receptionist experience

Education

GCSE or equivalent

Job description

Mid and South Essex NHS Foundation Trust

(**) Patient Pathway Assistant / Reception - CTC/Cardiology

The closing date is 04 November 2026

Work to support the smooth running of the patient journey by ensuring that administrative processes revolve around the patient and their individual needs.

Support the Teams in providing administrative support including receptionist duties to all clinical staff within the clinical area including Consultants, Nurse Specialists and Junior Doctors.

Support the CTC Outpatient Team, clinical team and other divisional managers in ensuring the speciality are able to deliver safe and effective services whilst also ensuring compliance with contractual access targets e.g. the 18 weeks Referral to Treatment target.

Provide cross-cover for other Patient Pathway Assistants to ensure a consistent and effective administration service is maintained at all times

Please note we cannot sponsor this role

Main duties of the job

In your role you will be the first point of contact to action any queries for patients and staff.

• Use EPR to book patients in for clinic attendance
• Use EPR to book follow up appointments
• Understand the 18-week Pathway
• Dealing with patient queries on the telephones
• Scanning and filing of paperwork
• To be flexible in day-to-day admin duties.

Your role will involve supporting the delivery of administrative processes along the patient pathway to ensure the patient's journey is managed efficiently, smoothly and in accordance with targets and agreed timescales and utilise computerised tracking systems to locate case notes and investigation results.

For your role you will need to demonstrate high levels of customer care and be an ambassador for customer care within the trust, act as the communication hub for the clinical team and support the Patient Pathway Co-ordinator/Administrator in dealing with and recording all concerns/complaints coming into the department, both on the telephone and in writing, escalating as appropriate.

About us

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Job responsibilities

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires. for some roles i.e. roles for band 2 to 4, inclusive.

Person Specification

Qualifications

• GCSE or equivalent

Skills and Experience

• Highly accurate keyboard skills
• Previous experience of working within an NHS environment
• Previous experience as receptionist

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Mid and South Essex NHS Foundation Trust

£25,272 a yearPer Annum (Pro Rata for Part Time)