(**) Patient Pathway Assistant / Reception - CTC Outpatients

VerseOne Group; Basildon; On-site; GBP 23,000 - 28,000; Part time

Job summary

Mid and South Essex NHS Foundation Trust in Basildon is seeking a part-time Band 2 Patient Pathway Administrator to support the patient journey and admin processes. You will be the first point of contact for patients and staff, book clinics and follow-ups in EPR, and help maintain targets such as the 18 weeks pathway, while providing a reliable administration service.

This maternity-cover role is fixed-term until 13 December 2027 and cannot sponsor visa applicants.

Qualifications

• GCSE or equivalent.
• Highly accurate keyboard skills.
• Experience in NHS environment.

Responsibilities

• Be the first point of contact for patients and staff.
• Book patients in for clinic attendance using EPR.
• Book follow-up appointments with EPR.
• Understand the 18-week Pathway and targets.
• Handle patient queries by telephone.
• Scan and file paperwork.
• Be flexible in day-to-day admin duties.

Job description

Mid and South Essex NHS Foundation Trust is one of the biggest trusts in the country, following the merger of Mid Essex, Basildon and Southend hospitals in April 2020.

Band 2

Main area n/a Grade Band 2 Contract Fixed term: 12 months (As this is maternity cover, this will have a fixed end date of 13th December 2027) Hours Part time - 18.75 hours per week Job ref 390-CTC-BA-1922

Site CTC Outpatients, CTC, Basildon Hospital Town Basildon Salary £25,272 Per Annum (Pro Rata for Part Time) Salary period Yearly Closing 03/11/2026 23:59

Mid and South Essex NHS Foundation Trust is the onlyacute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.

Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust.

There are also three main community and mental health service providers who work together through a community collaborative.

We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.

Job overview

Work to support the smooth running of the patient journey by ensuring that administrative processes revolve around the patient and their individual needs.

Support the Teams in providing administrative support including receptionist duties to all clinical staff within the clinical area including Consultants, Nurse Specialists and Junior Doctors.

Support the CTC Outpatient Team, clinical team and other divisional managers in ensuring the speciality are able to deliver safe and effective services whilst also ensuring compliance with contractual access targets e.g. the 18 weeks Referral to Treatment target.

Provide cross-cover for other Patient Pathway Assistants to ensure a consistent and effective administration service is maintained at all times

Please note we cannot sponsor this role

Main duties of the job

In your role you will be the first point of contact to action any queries for patients and staff.

• Use EPR to book patients in for clinic attendance
• Use EPR to book follow up appointments
• Understand the 18-week Pathway
• Dealing with patient queries on the telephones
• Scanning and filing of paperworkTo be flexible in day-to-day admin duties.

Your role will involve supporting the delivery of administrative processes along the patient pathway to ensure the patient’s journey is managed efficiently, smoothly and in accordance with targets and agreed timescales and utilise computerised tracking systems to locate case notes and investigation results.

For your role you will need to demonstrate high levels of customer care and be an ambassador for customer care within the trust, act as the communication hub for the clinical team and support the Patient Pathway Co‑ordinator/Administrator in dealing with and recording all concerns/complaints coming into the department, both on the telephone and in writing, escalating as appropriate.

Working for our organisation

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Detailed job description and main responsibilities

For full details about this varied and rewarding role, please see attached job description.

We look forward to your application.

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires. – for some roles – i.e. roles for band 2 to 4, inclusive.

Qualifications

• GCSE or equivalent

Skills and Experience

• Highly accurate keyboard skills
• Previous experience of working within an NHS environment
• Previous experience as receptionist

Please be aware as per the new Immigration guidelines we cannot sponsor candidates with a salary (full time or pro Rata) under the current minimum threshold.

Please note, the selection processes at Mid and South Essex NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.

Employer certification / accreditation badges

You must have appropriate UK professional registration.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.