Receptionist / Typist

NHS Scotland; Ayr; On-site; GBP 21,000 - 25,000; Full time

Job summary

NHS Scotland is recruiting for a Receptionist/Typist within the Mental Health Team based at Arrol Park and Ailsa Campus. The role involves reception duties, record updates, room bookings, and typing for health professionals and senior management.

36 hours per week, Monday to Friday, permanent contract. Contact Annegela Schaffield for details.

Qualifications

• SVQ II in Business Administration or equivalent experience
• English and Maths at O Grade / Standard Grade Credit / National 5 level
• Recognised IT qualification in Microsoft Office packages
• Advanced keyboard skills
• Working knowledge of Microsoft Office packages including Word, Excel, Outlook and MS Teams
• Excellent communication skills both written and verbal
• Ability to adhere to strict maintenance and confidentiality
• Flexibility to adapt to changes and last minute demands

Responsibilities

• Provide reception service to out-patient departments within Arrol Park and Ailsa Campus
• Update patient records and databases
• Carry out typing duties (copy and audio) and provide administrative service to health professionals and Senior Management Teams within Mental Health Services for South Ayrshire H&SCP

Skills

Communication skills

Advanced keyboard skills

Office suite experience

Education

SVQ II in Business Administration

English and Maths at O grade/Standard Grade/National 5

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

MS Teams

Job description

NHS Scotland NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

NHS Scotland NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society. To find out more about NHS Ayrshire and Arran please visit our website - AI tools like ChatGPT or Copilot can be great for planning and preparing your application but your answers must be your own.

Who We Are

NHS Ayrshire and Arran are one of 14 territorial NHS Boards within NHS Scotland.

In support of our core purpose of Working together to achieve the healthiest life possible for everyone in Ayrshire and Arran, we are committed to a culture that is Caring, Safe, and Respectful. You will be required to work collaboratively in a safe, caring and respectful way.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you not an AI tool.

Position

An exciting opportunity has arisen for a Receptionist/Typist within our Business Support Mental Health Team based at Arrol Park/Ailsa Campus.

Hours

36 hours per week Monday to Friday

4 x days 7.5 hours & 1 x day 6 hours

This post is offered on a permanent basis

What You Will Do

The post holder shall primarily provide a reception service to out-patient departments within Arrol Park and Ailsa Campus. In addition, will update patient records, databases, room bookings at OPD areas, carry out typing duties (both copy and audio) and provide an administrative service to health professionals and Senior Management Teams within Mental Health Services for South Ayrshire H&SCP ensuring a high standard of service to patients and staff.

Knowledge, Training And/or Experience Required For This Post

• SVQ II in Business Administration or equivalent experience
• Educated to ‘O’ Grade / Standard Grade Credit / National 5 level in English and Maths
• Recognised IT qualification in Microsoft Office packages
• Advanced keyboard skills
• Working knowledge of Microsoft Office packages including Word, Excel, Outlook and MS Teams
• Excellent communication skills both written and verbal
• Ability to adhere to strict maintenance and confidentiality
• Flexibility to adapt to changes and last minute demands

If you want to find out more about the role, please contact:

Annegela Schaffield Business Support Co‑ordinator

01292 513102 or 07977 176 120

RIGHT TO WORK / CERTIFICATES OF SPONSORSHIP

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service. Further information on what NHS Scotland Boards are required to do to check this as well as what your responsibilities include can be found within the attached Candidate Information Pack.

It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored BEFORE submitting your application form.

NHS Ayrshire & Arran may be able to offer visa sponsorship for certain roles, provided the post meets the minimum salary threshold and any other required criteria. When considering if a post meets the salary threshold for sponsorship, please note the salary advertised is based on a full‑time contract and must be pro‑rated for part‑time positions. Sponsorship is not guaranteed and is assessed on a case‑by‑case basis following interview and at the commencement of pre‑employment checks.

We are unable to provide sponsorship for Band 2 posts or bank contracts.

Please visit for further information.