Business Support Receptionist

NHS Ayrshire & Arran; Kilmarnock; On-site; GBP 11,000 - 12,000; Full time

Job summary

NHS Ayrshire and Arran is seeking a Business Support Receptionist for the Central Clinic in Kilmarnock. You will provide a full reception service to the public and the multidisciplinary team, handling calls, room bookings, filing, photocopying, scanning, laminating and faxing.

The role requires clerical skills, IT proficiency with MIS, and strong communication, organisational and time-management abilities in a busy clinic environment.

Qualifications

• SVQ Level 2 Business / Admin or equivalent qualification or demonstrable experience.
• Experience in Health and/or Social Care environment.
• Experience with MIS, databases and spreadsheets.
• Knowledge of East Ayrshire Health and Social Care Partnership services.
• Proficient with Word, Excel, Access, PowerPoint and Outlook.
• Clerical supports including word processing, photocopying, filing and diary management.
• Note-taking experience of meetings.
• Familiar with Liquidlogic, EMIS, PMS operating systems.
• Knowledge of health and safety requirements in an office.
• Understanding of Partnership policies and procedures.
• Ability to liaise with stakeholders and build relationships.
• Strong organisational and time management skills.
• Ability to interpret, prepare and present information.
• Ability to work on own initiative.
• Good telephone manner with empathy and sensitivity.
• Ability to prioritise work and meet deadlines.
• Attention to detail in information processing.

Responsibilities

• Provide a full reception service for the public and multidisciplinary team.
• Answer the telephone and coordinate room bookings.
• File, photocopy, scan, laminate and fax as required.
• Maintain diary management and note taking as needed.
• Communicate effectively with a pleasant telephone manner and teamwork.

Skills

Reception duties

Telephone skills

Customer care

Time management

Microsoft Office

Education

SVQ Level 2 Business/Admin

Tools

Liquidlogic

EMIS

PMS

Job description

NHS Scotland

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Who We Are

NHS Ayrshire and Arran are one of 14 territorial NHS Boards within NHS Scotland.

In support of our core purpose of Working together to achieve the healthiest life possible for everyone in Ayrshire and Arran, we are committed to a culture that is Caring, Safe, and Respectful. You will be required to work collaboratively in a safe, caring and respectful way.

To find out more about NHS Ayrshire and Arran please visit our website - NHS Ayrshire & Arran - Home (nhsaaa.net)

Position

An exciting opportunity has arisen for a Business Support Receptionist within our Business Support Service based at Central Clinic, 16 Old Irvine Road, Kilmarnock, KA1 2BD

Hours

20.16 hours per week, working Tuesday 0845-1630. Wednesday 0845-1630 and Thursday 0845-1540.

This post is offered on a permanent basis.

What You Will Do

In support of our core purpose of working together to achieve the healthiest life possible for everyone in Ayrshire and Arran we are committed to a culture that is Caring, Safe and Respectful. The post holder is required to work collaboratively in a safe caring and respectful way.

You will provide a full and comprehensive reception service within our busy clinic, to both members of the public and the multi-disciplinary team on an as and when required basis. Duties will include general clerical functions such as answering the telephone, coordinating room bookings, filing and photocopying, scanning, laminating and faxing.

The ability to communicate effectively, including a pleasant telephone manner with demonstrable teamwork and customer care skills are essential.

Knowledge, Training And/or Experience Required For This Post

• SVQ Level 2 Business / Admin or equivalent qualification or equivalent demonstrable experience.
• Working experience of Health and / or Social Care environment;
• Used and maintained management information systems (MIS) including databases and spread sheets;
• Demonstrate and understanding of the services provided by East Ayrshire Health and Social Care Partnership;
• Used Microsoft Office applications including Word, Excel, Access, PowerPoint and Outlook;
• Provided a range of clerical supports including word processing, photocopying, filing and diary management.
• Experience of note taking of meetings;
• Knowledge and working experience of operating systems – Liquidlogic, EMIS, PMS.
• Have a knowledge of Health and Safety requirements within an office environment.
• Knowledge of Partnership policies and procedures.
• Able to liaise effectively and build relations with a range of stakeholders;
• Good organisational and time management skills;
• Ability to interpret, prepare and present information;
• Ability to work on own initiative;
• Good telephone manner and have the ability to communicate with empathy and sensitivity;
• Ability to prioritise work and meet identified deadlines.
• A good attention to detail when producing / processing information.

If you want to find out more about the role, please contact Angela Holland, [e-mail] 07425617957

Please note that we anticipate a high level of interest in this position and may close the vacancy early once enough applications are received.

RIGHT TO WORK / CERTIFICATES OF SPONSORSHIP

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service. Further information on what NHS Scotland Boards are required to do to check this as well as what your responsibilities include can be found within the attached Candidate Information Pack.

It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored BEFORE submitting your application form.

NHS Ayrshire & Arran may be able to offer visa sponsorship for certain roles, provided the post meets the minimum salary threshold and any other required criteria. When considering if a post meets the salary threshold for sponsorship, please note the salary advertised is based on a full-time contract and must be pro-rated for part‑time positions. Sponsorship is not guaranteed and is assessed on a case‑by‑case basis following interview and at the commencement of pre‑employment checks.

We are unable to provide sponsorship for Band 2 posts or bank contracts.

Additional Information For Candidates

• Posts close at midnight on the indicated date. Late applications will not be accepted.