Business Support Receptionist

NHS Scotland; Kilmarnock; On-site; GBP 11,000 - 14,000; Part time

Job summary

NHS Scotland invites applications for a Business Support Receptionist at Central Clinic, 16 Old Irvine Road, Kilmarnock. The role supports the busy clinic with a full reception service, telephony, room bookings and clerical tasks.

Ideal candidates will have SVQ Level 2 in Business/Admin or equivalent, plus experience in health or social care settings and strong IT skills with MS Office and MIS systems.

Qualifications

• SVQ Level 2 Business / Admin or equivalent qualification or demonstrable experience.
• Experience in Health and / or Social Care environment is preferred.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook, etc.).
• Familiarity with MIS, databases and spreadsheets.
• Knowledge of East Ayrshire Health and Social Care Partnership services.

Responsibilities

• Provide a full reception service to the public and multi-disciplinary team.
• Answer telephone calls, coordinate room bookings, filing and photocopying.
• Scan, laminate and fax documents as required; maintain diary management.
• Demonstrate effective communication, teamwork and customer care.

Skills

Communication

Verbal phone manner

Teamwork

Customer care

Organisation

Time management

Attention to detail

Initiative

Empathy & sensitivity

Education

SVQ Level 2 Business / Admin or equivalent

Tools

Microsoft Office

Liquidlogic

EMIS

PMS

Job description

NHS Scotland

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Who We Are

NHS Ayrshire and Arran are one of 14 territorial NHS Boards within NHS Scotland.

In support of our core purpose of Working together to achieve the healthiest life possible for everyone in Ayrshire and Arran, we are committed to a culture that is Caring, Safe, and Respectful. You will be required to work collaboratively in a safe, caring and respectful way.

To find out more about NHS Ayrshire and Arran please visit our website -

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Position

An exciting opportunity has arisen for a Business Support Receptionist within our Business Support Service based at Central Clinic, 16 Old Irvine Road, Kilmarnock, KA1 2BD.

Hours

20.16 hours per week, working Tuesday 0845-1630. Wednesday 0845-1630 and Thursday 0845-1540.

This post is offered on a permanent basis.

What You Will Do

In support of our core purpose of working together to achieve the healthiest life possible for everyone in Ayrshire and Arran we are committed to a culture that is Caring, Safe and Respectful. The post holder is required to work collaboratively in a safe caring and respectful way.

You will provide a full and comprehensive reception service within our busy clinic, to both members of the public and the multi-disciplinary team on an as and when required basis. Duties will include general clerical functions such as answering the telephone, coordinating room bookings, filing and photocopying, scanning, laminating and faxing.

The ability to communicate effectively, including a pleasant telephone manner with demonstrable teamwork and customer care skills are essential.

Knowledge, Training And/or Experience Required For This Post

• SVQ Level 2 Business / Admin or equivalent qualification or equivalent demonstrable experience.


• Working experience of Health and / or Social Care environment;


• Used and maintained management information systems (MIS) including databases and spread sheets;


• Demonstrate and understanding of the services provided by East Ayrshire Health and Social Care Partnership;


• Used Microsoft Office applications including Word, Excel, Access, PowerPoint and Outlook;


• Provided a range of clerical supports including word processing, photocopying, filing and diary management.


• Experience of note taking of meetings;


• Knowledge and working experience of operating systems Liquidlogic, EMIS, PMS.


• Have a knowledge of Health and Safety requirements within an office environment.


• Knowledge of Partnership policies and procedures.


• Able to liaise effectively and build relations with a range of stakeholders;


• Good organisational and time management skills;


• Ability to interpret, prepare and present information;


• Ability to work on own initiative;


• Good telephone manner and have the ability to communicate with empathy and sensitivity;


• Ability to prioritise work and meet identified deadlines.


• A good attention to detail when producing / processing information.

If you want to find out more about the role, please contact Angela Holland, 07425617957

RIGHT TO WORK / CERTIFICATES OF SPONSORSHIP

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service. Further information on what NHS Scotland Boards are required to do to check this as well as what your responsibilities include can be found within the attached Candidate Information Pack.

It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored BEFORE submitting your application form.

NHS Ayrshire & Arran may be able to offer visa sponsorship for certain roles, provided the post meets the minimum salary threshold and any other required criteria. When considering if a post meets the salary threshold for sponsorship, please note the salary advertised is based on a full-time contract and must be pro-rated for part‑time positions. Sponsorship is not guaranteed and is assessed on a case‑by‑case basis following interview and at the commencement of pre‑employment checks.

We are unable to provide sponsorship for Band 2 posts or bank contracts.

Additional Information For Candidates

• Posts close at midnight on the indicated date. Late applications will not be accepted.


• Please note that our correspondence method is by email, therefore please ensure you enter your email address accurately.