Receptionist / Typist

NHS National Services Scotland; Ayr; On-site; GBP 20,000 - 23,000; Full time

Job summary

NHS Ayrshire and Arran is inviting applications for a Receptionist/Typist within the Business Support Mental Health Team at Arrol Park/Ailsa Campus. The role is 36 hours per week, Monday to Friday, with 4 x 7.5 hour days and 1 x 6 hour day.

This permanent post supports OPD reception, records updates and administrative duties for health professionals and senior management. You will require SVQ II in Business Administration or equivalent, English/Maths at O/Standard/N5 level, and a recognized IT

Qualifications

• SVQ II in Business Administration or equivalent experience.
• Educated to ‘O’ Grade / Standard Grade Credit / National 5 level in English and Maths
• Recognised IT qualification in Microsoft Office packages
• Advanced keyboard skills
• Working knowledge of Microsoft Office packages including Word, Excel, Outlook and MS Teams

Responsibilities

• Provide reception service to out-patient departments at Arrol Park and Ailsa Campus.
• Update patient records, databases, room bookings at OPD areas, and carry out typing duties (copy and audio)
• Provide administrative service to health professionals and Senior Management Teams within Mental Health Services for South Ayrshire H&SCP ensuring high standard of service to patients and staff.

Skills

Advanced keyboard skills

Excellent communication

Confidentiality

Adaptability

Education

SVQ II in Business Administration

English and Maths at O/Std/N5 level

Tools

Microsoft Office

Job description

NHS Scotland:

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Who we are:

NHS Ayrshire and Arran is one of 14 territorial NHS Boards within NHS Scotland.

In support of our core purpose of Working together to achieve the healthiest life possible for everyone in Ayrshire and Arran, we are committed to a culture that is Caring, Safe, and Respectful. You will be required to work collaboratively in a safe, caring and respectful way.

To find out more about NHS Ayrshire and Arran please visit our website - NHS Ayrshire & Arran - Home (nhsaaa.net)

AI tools like ChatGPT or Copilot can be great for planning and preparing your application—but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you—not an AI tool.

Position:

An exciting opportunity has arisen for a Receptionist/Typist within our Business Support Mental Health Team based at Arrol Park/Ailsa Campus.

Hours:

36 hours per week – Monday to Friday

4 x days 7.5 hours & 1 x day 6 hours

This post is offered on a permanent basis

What you will do:

The post holder shall primarily provide a reception service to out-patient departments within Arrol Park and Ailsa Campus. In addition, will update patient records, databases, room bookings at OPD areas, carry out typing duties (both copy and audio) and provide an administrative service to health professionals and Senior Management Teams within Mental Health Services for South Ayrshire H&SCP ensuring a high standard of service to patients and staff.

For further information on the role please click the link below to view the job description.

Knowledge, training and/or experience required for this post:

• SVQ II in Business Administration or equivalent experience
• Educated to ‘O’ Grade / Standard Grade Credit / National 5 level in English and Maths
• Recognised IT qualification in Microsoft Office packages

• Advanced keyboard skills
• Working knowledge of Microsoft Office packages including Word, Excel, Outlook and MS Teams
• Excellent communication skills both written and verbal
• Ability to adhere to strict maintenance and confidentiality
• Flexibility to adapt to changes and last minute demands

For further information on the requirements for the role please click the link below to view the person specification

If you want to find out more about the role, please contact:

Annegela Schaffield – Business Support Co-ordinator

[e-mail]

01292 513102 or 07977 176 120

RIGHT TO WORK / CERTIFICATES OF SPONSORSHIP

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service. Further information on what NHS Scotland Boards are required to do to check this as well as what your responsibilities include can be found within the attached Candidate Information Pack.

It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored BEFORE submitting your application form.

NHS Ayrshire & Arran may be able to offer visa sponsorship for certain roles, provided the post meets the minimum salary threshold and any other required criteria. When considering if a post meets the salary threshold for sponsorship, please note the salary advertised is based on a full-time contract and must be pro-rated for part-time positions.

Please visit here for further information.

We are unable to provide sponsorship for Band 2 posts or bank contracts.