Part Time Receptionist

Richmond Medical Centre; Metropolitan Borough of Solihull; On-site; GBP 12,000 - 17,000; Part time

Job summary

Richmond Medical Centre is looking for a flexible, friendly part-time receptionist to join our team in Solihull. The role covers sickness absence for 3/4 months with an immediate start.

Hours include Tuesday 7.45am-1.30pm, Thursday 1.45pm-6.45pm, Friday 2.00pm-6.45pm, with limited additional holiday cover. You will receive, assist and direct patients to the appropriate service or healthcare professional, and provide general support to the Practice team, presenting a positive image to patients

Qualifications

• Experience in a busy office environment is desirable.
• Experience with NHS or primary care settings is advantageous.
• Ability to deal with general enquiries and customer service.
• Experience handling telephone enquiries is beneficial.

Responsibilities

• Provide reception duties and direct patients to appropriate services or healthcare professionals.
• Assist and support the Practice team and present a friendly image to patients and visitors, in person or on the telephone.
• Process home visits requests and ensure accurate recording of details.

Skills

Busy office environment

Customer service

Teamworking

Telephone enquiries

Tools

SystmOne

Job description

This is a part time role for 3/4 months to cover sickness. Immediate start

The hours needed are:

Tuesday - 7.45am - 1.30pm, Thursday - 1.45pm - 6.45pm, Friday - 2pm - 6.45pm. Plus general holiday cover (this will be limited due to the time of year)

Receive,assist and direct patients in accessing the appropriate service or healthcareprofessional in a courteous, efficient and effective way.

Providegeneral assistance to the Practice team and project a positive and friendlyimage to patients and other visitors, either in person or via the telephone.

Provideholiday cover for other members of the team

Main duties of the job

Ensure an effective and efficient reception service is providedto patients and any other visitors to the Practice.

Deal with all general enquiries, explain procedures and make newand follow-up appointments.

Using your own judgment and communication skills ensure thatpatients with no prior appointment but who need urgent consultation are seen ina logical and non-disruptive manner.

Explain Practice arrangements and formal requirements to newpatients and ensure procedures are completed.

Receive and make telephone calls as required. Divert calls and take messages, ensuringaccuracy of detail and prompt appropriate delivery.

Enter requests for home visits, ensuring careful recording ofall relevant details and where necessary refer to the on call Doctor.

Action repeat prescription requests and ensure that they areready for collection by the patient within 48 hours.

Enter patient information on to SystmOne, the PracticesClinical System as required.

Work with other members of staff with regard to QOF, LES and DESrequirements.

Make and serve refreshments, ensure the kitchen is kept cleanand tidy and air and tidy the waiting room in turn with other staff.

Openup premises at the start of the day when first to arrive, de-activate alarm andmake all necessary preparations to receive patients.

Whenlast to leave at the end of the day, ensure that the building is totallysecured, internal lights are off and the alarm activated.

About us

We are a practice of over 6800 patients. We have 4 GPs, Practice Nurse, HCA, Phlebotomist plus extra roles such as Clinical Pharmacist, Physicians Associate, ANP

We are looking for a flexible, dedicated, enthusiasticand committed part-time receptionist to work with our experienced team. We use the TPP System One Clinical System.

Previous NHS or other experience within a primary care facility,and or experience with SystmOne would be an advantage but is not essential.

Due to high influx of applications, only shortlisted candidates will becontacted further.

Job responsibilities

Please see the document area for the job description.

We are looking for a flexible, dedicated,enthusiastic and committed part-time receptionist to work with our experiencedteam.

Person Specification

Experience

• Working within a busy office environment Desirable
• Maintaining effective relationships with a diverse range of clients. Essential
• Successfully achieving team and organisational objectives. Desirable
• Working in a service environment Essential
• Working with the general public handling telephone enquiries Desirable - SystmOne clinical system experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.