Receptionist/Telephonist

NHS; Llanfairfechan; On-site; GBP 24,000; Part time

Job summary

A leading health organization in North Wales is seeking a part-time receptionist/telephonist to join their team. The successful candidate will deliver a high-quality service in a busy environment, liaising with the public and managing security responsibilities. Proficiency in Welsh is essential for effective communication with the community served.

Qualifications

• Experience in a busy reception environment.
• Ability to relate to the public with empathy and understanding.
• Confidence in dealing with the public by telephone and in person.

Responsibilities

• Provide high-quality receptionist/telephonist service.
• Deal with enquiries appropriately, efficiently, quietly, and discreetly.
• Monitor CCTV and handle security duties.

Skills

Confidence in dealing with the public

Communication skills

Empathy

Teamwork

Education

NVQ level 1 in customer services

Tools

Microsoft Office

Job description

Job summary

The post holder will provide comprehensive and high quality receptionist/telephonist service.

The post holder will work in a challenging environment that undergoes constant changes and will need to exercise judgement and use a combination of skills to deal with day-to-day issues.

The post holder will be expected to demonstrate a sensitive and caring attitude that is client-focused and maintain a calm and organised approach when working under pressure.

The ability to speak Welsh is essential for this post.

Main duties of the job

Deal with enquiries in person and over the telephone appropriately, efficiently, courteously, promptly and discreetly, recognising the different needs of individuals.

To deal with security for both the secure unit and Bryn Y Neuadd site. Monitoring of CCTV. Working with the estates team. Handing out of staff keys and alarms, as well as keys for the site.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Details Date posted

06 June 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,970 a year per annum, pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

050-AC322-0525W-A

Job locations

Ty Llywelyn Medium Secure Unit

Aber Road

Llanfairfechan

LL33 0HH

Job description Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Job description Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification Qualifications/Experience Essential

• Confidence in dealing with the public by telephone and in person
• Experience of using Microsoft office packages
• Previous experience in a busy Reception
• Relate to public empathy/understanding
• NVQ level 1 in customer services/or equivalent experience

Desirable

• Experience of working within NHS setting
• General understanding of MH & LD Directorate functions

Knowledge Essential

• General understanding of the way the NHS functions
• Communication skills, concise accurate, grammatically correct

Skills Essential

• Ability to work as part of a team and on own initiative

Desirable

• Previous experience in Customer services

Language Skills Essential

• Welsh Essential to level 3

Person Specification Qualifications/Experience Essential

• Confidence in dealing with the public by telephone and in person
• Experience of using Microsoft office packages
• Previous experience in a busy Reception
• Relate to public empathy/understanding
• NVQ level 1 in customer services/or equivalent experience

Desirable

• Experience of working within NHS setting
• General understanding of MH & LD Directorate functions

Knowledge Essential

• General understanding of the way the NHS functions
• Communication skills, concise accurate, grammatically correct

Skills Essential

• Ability to work as part of a team and on own initiative

Desirable

• Previous experience in Customer services

Language Skills Essential

• Welsh Essential to level 3

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details Employer name

Betsi Cadwaladr University Health Board

Address

Ty Llywelyn Medium Secure Unit

Aber Road

Llanfairfechan

LL33 0HH

Employer's website

https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

Employer details Employer name

Betsi Cadwaladr University Health Board

Address

Ty Llywelyn Medium Secure Unit

Aber Road

Llanfairfechan

LL33 0HH

Employer's website

https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)