On Board Host - Manchester

Find Apprenticeships; Liverpool City Region; On-site; GBP 21,000 - 25,000; Full time

Job summary

Rejoignez Rail Gourmet en tant qu'On-Board Host à Manchester, où vous fournirez un service exceptionnel aux passagers et aurez l'opportunité de développer votre carrière. Profitez d'un salaire compétitif, de remises sur les marques de restauration et de nombreuses opportunités de formation et de développement.

Benefits

Employee Discounts up to 50%

75% discount during work hours

20% discount through Friends and Family App

Access to training and apprenticeships

Internal Growth opportunities

Health and Wellbeing support

Financial Benefits and UK Pension Plans

£400 Referral Rewards

28 days holiday allowance

Travel & Leisure Pass available after probation

Qualifications

• 18 ans ou plus.
• Au moins 2 ans d'expérience dans un rôle orienté client.
• Capacité à travailler en horaires rotatifs.

Responsibilities

• Fournir un service de chariot à bord des trains TPE.
• Assister les passagers et atteindre les objectifs de vente.
• Gérer le stock et respecter les normes d'hygiène.

Skills

Customer Service

Sales Skills

Stock Management

Job description

On Board Host - Manchester

Position: On-Board Host for TransPennine Express (TPE) at Manchester Station.

Pay Rate: £13.20 per hour plus commission.

Hours: Full Time (39 hours).

Shifts: Rotational shifts between 6am and 9pm, including some weekends.

Applicants will need to be 18 years of age or over due to certain responsibilities within the role.

We are a premier provider of catering and onboard services to the British Railway Industry, with over 40 service centres nationwide and a workforce of over 1000 employees in the UK. We are committed to delivering a First-Class service.

Ideally, candidates will have at least 2 years of experience in a customer-facing role within the Retail, Leisure & Hospitality industry. Full training will be provided.

As an On Board Host, you'll:

• Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
• Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
• Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
• Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs, including details on services, ticketing, platforms, and disruptions.
• Claim up to 50 rover tickets for the TPE network for family and friends.

Why join us as an On Board Host?

At Rail Gourmet, we offer not just jobs but dynamic career opportunities with a host of benefits:

• Employee Discounts: Up to 50% off on various SSP brands such as M&S, Burger King, Starbucks, Upper Crust, etc.
• Up to 75% discount on SSP brands during work hours.
• Friends and Family App: 20% discount across our catering outlets. (T&Cs apply).
• Learn while you Earn: Access to training, apprenticeships, and development programs.
• Internal Growth: 70% of our managers are promoted internally.
• Help@Hand App: Access to shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline.
• Health and Wellbeing: Support through Retail Trust, flexible working, and family-friendly leave.
• Inclusive Culture: Support networks for LGBTQ+, Women's Network, Neurodiversity, Disability, and more.
• Financial Benefits: UK Pension Plans, Life Assurance, Share Incentives, Cycle to Work, and more.
• Referral Rewards: £400 for successful referrals.
• Holiday Allowance: 28 days pro-rata, including Bank Holidays.
• Rewards & Recognition: RG Stars, Vouchers, and more.
• Travel & Leisure Pass: Available after probation.

  Interested? Apply now and start your journey with us as an On Board Host.

  Rail Gourmet is an equal opportunity employer, committed to diversity and inclusion.