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House Host

Lockedesign

Liverpool

On-site

GBP 20,000 - 25,000

Full time

2 days ago

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Job summary

Join a leading hospitality company as a House Host in Liverpool, where you'll create memorable experiences and provide exceptional customer service. As the first point of contact, you'll manage reservations, assist with guest inquiries, and ensure a welcoming environment that keeps guests returning.

Qualifications

Experience in a customer-facing role.
Strong grasp of spoken and written English.
Confidence using IT systems.

Responsibilities

Create welcoming experiences for guests.
Manage reservations and guest queries.
Take payments and reconcile the books.

Skills

Customer service

Decision-making

Attention to detail

Organizational skills

Communication

Sales ability

IT proficiency

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Job Description

Are you a natural host? A people person with next-level organisational skills? Do you get a kick from creating a seamless, welcoming experience? Reporting to the Assistant General Manager, you’ll be a key member of the reception team and the face of the Locke brand. It’ll be up to you to make our guests feel at home from the minute they arrive, until the minute they leave (if they can bring themselves to do that…).

Being an authority on local goings-on and inspiring guests with new ideas
Being a friendly face and go-to person for guests, contractors and visitors
Managing reservations and queries online, by email, on the phone and in person with a can-do attitude
Being empowered to use your initiative when dealing with guest complaints or operational challenges
Being an active member of the team in meetings and development sessions
Supporting the management team in ensuring our apartments stay looking fresh
Liaising with contractors and suppliers
Being happy working both on your own and as part of a team
Taking payments and reconciling the books at the end of the day
Actively looking for opportunities to grow revenue and occupancy
Identifying upselling opportunities

What You'll Need......

Experience in a customer-facing role
Intuitive customer service
Natural influencing skills with a knack for managing expectations
Proven sales ability
Reliable decision-making
Confidence to act quickly and take smart risks based on insight
Strong grasp of spoken and written English
Impeccable attention to detail
Confidence using IT systems and software (including Microsoft Office)

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Design, Art/Creative, and Information Technology
Industries
Food and Beverage Services and Food and Beverage Manufacturing

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