Customer Service Receptionist

The Vella Group; Liverpool; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join The Vella Group as a Customer Service Reception and play a pivotal role in providing exceptional customer service at a leading accident repair specialist. You will engage with customers, manage vehicle logistics, and help maintain high standards of service, all while benefiting from a supportive work environment that promotes growth and development.

Benefits

33 days holiday

Internal and external training

Pension scheme

Enhanced maternity and paternity pay

Perkbox - access to discounts and rewards

Qualifications

• Prior customer service experience preferred.
• Knowledge of insurance company policies is a plus.
• Strong work ethic with commitment to quality service.

Responsibilities

• Address customer queries at the Reception Desk.
• Organize collection and delivery of customer vehicles.
• Maintain customer records and follow-up systems.

Skills

Customer Service

Communication

Teamwork

Multi-tasking

Job description

The Vella Group is a well-established accident repair specialist with over 30 years of experience, helping people get their vehicles back on the road after an accident. We pride ourselves on providing a quality service which has resulted in our success and growth.

As a recognised industry leader, The Vella Group currently operate 18 sites with ambition to grow ever further in the future. Now is an exciting time to join as we embark on a journey of expansion and innovation within the industry!

As a Customer Service Reception you will be expected to deliver outstanding customer service and ensure all customer queries are dealt with promptly and appropriately. You will also be required to organise the collection and delivery of both customer and courtesy vehicles.

Core Duties and Responsibilities:

• Understanding customer needs and expectations
• Maintain a presence at the Reception Desk to ensure all customer queries are addressed.
• Initiate job documentation and maintain customer records and follow-up systems.
• Follow procedures when issuing customers with courtesy cars and ensuring all paperwork is completed correctly.
• Explain courtesy car controls to customers and advise on the best type of fuel to use.
• Ensure the courtesy cars are covered with the correct insurance before allowing the customer access.
• Maintain up-to-date knowledge of insurance company policies including but not limited to provision of courtesy cars and labour rates.
• Liaise with workshop to determine completion times on jobs
• Liaise with production manager and assistant to advise on when the policy holder is arriving.
• General administration.

About You:

• Ideally, you have prior customer service experience.
• Ideally you have some knowledge and understanding of insurance company policies.
• You have a strong work ethic to provide the best quality service.
• You are a team-player.
• You will have the ability to work in a fast-paced environment and multi-task.
• You are committed to delivering an excellent customer service.
• Ideally, you will hold a full UK driving license.
• 33 days holiday
• Internal and external training.
• Pension scheme and death in service insurance.
• Enhanced maternity and paternity pay.
• Perkbox - Access to hundreds of exclusive discounts and rewards.