Emergency Department Receptionist

Betsi Cadwaladr University Health Board; Wrexham; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading health organization as an Emergency Department Receptionist. This entry-level administrative role at Wrexham Maelor Hospital requires excellent customer service skills, the ability to handle confidential information, and proficiency in both English and Welsh. The successful candidate will join a supportive team dedicated to providing exceptional service to patients and visitors.

Qualifications

• Experience in clerical/office/reception environment.
• Proficiency in MS Office suite.
• Must be adaptable and able to maintain confidentiality.

Responsibilities

• Provide a comprehensive reception service.
• Work as part of a multidisciplinary team.
• Resolve patient queries and maintain confidentiality.

Skills

Customer service

Communication

Organizational skills

Confidentiality

Education

GCSE in English and Mathematics

NVQ level 3 in Customer Care

Welsh speaking - minimum level 3

Tools

MS Windows

MS Word

MS Excel

MS Teams

Job description

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Job Overview

An exciting opportunity has become available to join the administration team in the Emergency Department at Wrexham Maelor Hospital.

The successful applicant is expected to be flexible, have a pleasant personality, and a positive approach. Excellent customer service and communication skills are required, along with the ability to handle sensitive matters and confidential patient information. Applicants must have a good education, be adaptable, and possess good organizational skills. The role involves providing administrative support to the clinical team in the Emergency Department.

Night shifts are from 22:00-08:30 or 09:00 on a 3 on 6 off basis.

The ability to speak Welsh is essential.

Main duties of the job

Providing a comprehensive reception service, working as part of a multidisciplinary team to ensure effective service delivery and patient satisfaction. The post involves exercising judgment to resolve patient queries within professional constraints, maintaining confidentiality, and dealing courteously with staff, patients, carers, and relatives.

Working for our organization

If you relish a challenge, have a passion to help others, or want a fresh start, Betsi Cadwaladr University Health Board (BCUHB) in North Wales offers a full range of health services for around 700,000 people. Join our team and benefit from our organizational values and ‘Proud to Lead’ framework. We promote equality and diversity and are a 'Disability Confident Employer'.

Please check your email regularly. Successful applicants will receive correspondence via the email registered on the application form. Applications can be submitted in Welsh; they will not be treated less favorably than those in English.

Detailed Job Description and Main Responsibilities

Full job description and person specification are available within the supporting documents or by clicking “Apply now” to view in Trac.

Person Specification

Qualifications

• English and Mathematics to GCSE or equivalent
• NVQ level 3 in Customer Care or equivalent experience
• Welsh speaking - minimum level 3

Experience

• Previous clerical/office/reception experience
• Customer service experience

Knowledge

• Proficiency in MS Windows, Word, Excel, TEAMS
• Excellent communication skills
• Ability to work independently

Desirable criteria include NHS experience, use of hospital systems like Symphony/WPAS, and experience handling confidential information.

Additional Information

Seniority level: Entry level

Employment type: Full-time

Job function: Administrative

Industries: Hospitals and Health Care

This job is not expired.