Receptionist Team Member

inploi; Holme Lacy; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Gym access

60% food discount onsite

Pension scheme

28 days leave including Bank Holidays

Cycle to Work Scheme

Employee Assistance Programme

Life Assurance

Free onsite parking

Job summary

Warner Hotels in Herefordshire is seeking a Receptionist at Holme Lacy. You will be at the heart of the guest journey on reception, helping deliver excellent service in a Grade I listed hotel with a theatre, spa, two restaurants and a coffee shop.

No experience is required, just a friendly, guest-focused approach and a willingness to learn and grow. Competitive hourly rate and benefits on offer, with support for development and career progression.

Qualifications

• No experience required.
• Customer service mindset and friendly demeanor.
• Willingness to learn and grow in a hotel reception role.

Responsibilities

• Deliver a great customer service on reception and welcome guests.
• Support the Reception Manager and Reception Team Leaders to ensure smooth running of the reception area.

Job description

Join our team at Holme Lacy, part of the Warner Hotels Group. This Grade I listed 181-bedroom hotel in Herefordshire has a theatre, spa, two restaurants, and a coffee shop, all set in 20 acres of green fields.

Up to £12.71 per hour (dependent on your age)

We have a fantastic opportunity for a Receptionist at Warner Hotels. As part of our supportive team, you will develop and grow into delivering a great customer service on reception, within the hotel. Alongside the Reception Manager and the Reception Team Leaders you will be a key part of the smooth running of the reception area.

Why work with Warner Hotels?

As a Receptionist, you'll receive:

• Free use of gym and leisure facilities
• 60% discounted food onsite
• Pension scheme
• A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
• 28 days annual leave per year (Inclusive of Bank Holidays)
• Cycle to Work Scheme
• 20% discount at breaks at Warner, Butlins & Haven + additional discounts during your stays for you and your family
• Help @ Hand from Unum - including virtual GP, Physiotherapy support, Mental Health sessions
• Life Assurance
• Free Car Parking onsite
• Family Friendly policies
• Refer a friend scheme
• Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform
• Access to a discounts platform including a points based discount plan to increase your retail discounts
• Access your wages on demand through Aslan
• Employee Assistance Programme
• L&G Care Concierge
• Glow Getters and Long Service Awards

What are we looking for?

• A people person who would put the guest journey at the heart of everything they do.
• A willingness to learn and improve knowledge on customer service, our products and tailored selling.
• Someone who will care about the wider team and look to support wherever needed.

What skills do I need?

• No experience necessary – just a promise to come to work as your whole authentic self.

Ready to discover your glow?

Be part of something more than a hotel — where your personality shines and your ideas matter.

At Warner Hotels, diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require.

If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: [e-mail]