Receptionist Team Member

Warner Hotels; Great Yarmouth; On-site; GBP 14,445 - 20,573; Full time

Benefits offered by this job

Free gym & leisure facilities

60% food discount onsite

Pension scheme

28 days annual leave

Cycle to Work

Life Assurance

Free parking onsite

Employee discounts

Staff development programs

Job summary

Norton Grange, part of the Warner Hotels Group, is seeking a Receptionist to join our welcoming team. You’ll help deliver excellent guest service at the reception, working with the Reception Manager and Team Leaders to ensure smooth daily operations.

No experience is required—just bring your authentic self and a willingness to learn about our products and customer service excellence. Enjoy great staff benefits and career development opportunities at Warner Hotels.

Qualifications

• No experience required – just a promise to come to work as your whole authentic self.
• A people person who would put the guest journey at the heart of everything they do.
• A willingness to learn and improve knowledge on customer service, our products and tailored selling.

Responsibilities

• Deliver a warm and efficient reception experience to all guests.
• Support the Reception Manager and Team Leaders to ensure smooth running of the reception area.

Skills

Guest service

Customer focus

Willingness to learn

Job description

Join our team at Norton Grange part of the Warner Hotels Group. Set within magnificent grounds, Norton Grange is part of the Warner Hotels Group. It’s a beautiful, coastal, 202-bedroom chalet village with a theatre, purpose-built leisure facilities, a restaurant, and award-winning gardens that feature beautiful views of the Solent. It’s close to the port of Yarmouth on the Isle of Wight

Up to £12.71 per hour (dependent on your age)

We have a fantastic opportunity for a Receptionist at Warner Hotels. As part of our supportive team, you will develop and grow into delivering a great customer service on reception, within the hotel. Alongside the Reception Manager and the Reception Team Leaders you will be a key part of the smooth running of the reception area.

Why work with Warner Hotels?

As a Receptionist, you'll receive:

• Free use of gym and leisure facilities
• 60% discounted food onsite
• Pension scheme
• A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
• 28 days annual leave per year (Inclusive of Bank Holidays)
• Cycle to Work Scheme
• 20% discount at breaks at Warner, Butlins & Haven + additional discounts during your stays for you and your family
• Help @ Hand from Unum - including virtual GP, Physiotherapy support, Mental Health sessions
• Life Assurance
• Free Car Parking onsite
• Family Friendly policies
• Refer a friend scheme
• Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform
• Access to a discounts platform including a points based discount plan to increase your retail discounts
• Access your wages on demand through Aslan
• Employee Assistance Programme
• L&G Care Concierge
• Glow Getters and Long Service Awards

What are we looking for?

• A people person who would put the guest journey at the heart of everything they do.
• A willingness to learn and improve knowledge on customer service, our products and tailored selling.
• Someone who will care about the wider team and look to support wherever needed.

What skills do I need?

• No experience necessary – just a promise to come to work as your whole authentic self.

Ready to discover your glow?

Be part of something more than a hotel — where your personality shines and your ideas matter.

At Warner Hotels, diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require.

If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: [e-mail]