Receptionist Team Member

Warner Hotels; Lowestoft; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Free gym access

60% food discount onsite

Pension scheme

Career development qualifications

28 days annual leave

Cycle to Work Scheme

20% discounts at Warner/Butlins/Haven

Unum wellbeing support

Life Assurance

Free onsite parking

Family friendly policies

Refer a friend scheme

Aslan rewards portal

Discount platform access

Access wages on demand

Employee Assistance Programme

L&G Care Concierge

Glow Getters and Long Service Awards

Job summary

Warner Hotels is hiring a Receptionist for Gunton Hall, a 212-bedroom coastal hotel. You will deliver a warm, professional guest welcome and handle front-desk duties on a busy reception, under the guidance of the Reception Manager and team.

No prior experience required; you’ll learn on the job and grow with in-house training and external qualifications. Our rewards include generous leave, discounts, pensions, and development opportunities.

Qualifications

• A people person who would put the guest journey at the heart of everything they do.
• Willingness to learn and improve knowledge on customer service, our products and tailored selling.
• Someone who will care about the wider team and look to support wherever needed.

Responsibilities

• Deliver excellent customer service on reception and ensure a smooth guest experience.
• Work with the Reception Manager and team to support daily operations.
• Assist guests with enquiries and provide information about on-site facilities.

Skills

People person

Willingness to learn

Team player

Job description

Join our team at Gunton Hall, part of the Warner Hotels Group. This 212-bedroom coastal hotel has a rural feel, surrounded by Suffolk woodland, gardens, a lake, and pitch-and-putt course.

Up to £12.71 per hour (dependent on your age)

We have a fantastic opportunity for a Receptionist at Warner Hotels. As part of our supportive team, you will develop and grow into delivering a great customer service on reception, within the hotel. Alongside the Reception Manager and the Reception Team Leaders you will be a key part of the smooth running of the reception area.

Why work with Warner Hotels? As a Receptionist, you'll receive:

• Free use of gym and leisure facilities
• 60% discounted food onsite
• Pension scheme
• A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
• 28 days annual leave per year (Inclusive of Bank Holidays)
• Cycle to Work Scheme
• 20% discount at breaks at Warner, Butlins & Haven + additional discounts during your stays for you and your family
• Help @ Hand from Unum - including virtual GP, Physiotherapy support, Mental Health sessions
• Life Assurance
• Free Car Parking onsite
• Family Friendly policies
• Refer a friend scheme
• Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform
• Access to a discounts platform including a points based discount plan to increase your retail discounts
• Access your wages on demand through Aslan
• Employee Assistance Programme
• L&G Care Concierge
• Glow Getters and Long Service Awards

What are we looking for?

• A people person who would put the guest journey at the heart of everything they do.
• A willingness to learn and improve knowledge on customer service, our products and tailored selling.
• Someone who will care about the wider team and look to support wherever needed.

What skills do I need?

• No experience necessary – just a promise to come to work as your whole authentic self.

Ready to discover your glow?Be part of something more than a hotel — where your personality shines and your ideas matter.

At Warner Hotels, diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require.

If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: [e-mail]