Receptionist / Team Administrator

NHS; Birmingham; On-site; GBP 25,000; Full time

Job summary

A leading healthcare organization is seeking an administrative support role within a community mental health team in Birmingham. This full-time position focuses on front of house duties, including liaising with clinical teams and ensuring efficient communication. Ideal candidates will have strong organizational skills, a professional demeanor, and a commitment to personal development in a busy healthcare environment.

Qualifications

• Must be educated to GCSE level or equivalent.
• Experience in administrative roles, especially in NHS or healthcare settings.
• Commitment to personal development and enthusiasm for the role.

Responsibilities

• Act as first point of contact answering calls and greeting visitors.
• Coordinate with clinical and administrative staff daily.
• Assist in managing the administrative workload for the mental health team.

Skills

Planning and organizational skills

Professional telephone manner

Attention to detail

Ability to meet deadlines

Education

GCSE including English Language at Grade C or above

NVQ Level 2 in Business and Administration

Tools

MS Office applications (Outlook, Word, Excel, PowerPoint, Access)

Job description

Job summary

To provide comprehensive front of house cover to busy community mental health team. To be part of the administrative team for the community mental health clinicians.

Main duties of the job

To be first point of contact for the team, including answering calls into the hub, meeting and greeting visitors, directing staff, liaising with clinical team members and administrative staff on a daily basis.

About us

Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.

Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.

Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.

Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old.

Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.

Details Date posted

18 June 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year Per Annum

Contract

Permanent

Working pattern

Full-time

Reference number

284-25-7251912-MHSFM

Job locations

FTB Finch Road

First Floor Finch Road Lozells

Lozells, Birmingham

B19 1HS

Job description Job responsibilities

Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.

When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).

Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

Job description Job responsibilities

Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.

When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).

Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

Person Specification Qualifications Essential

• Educated to GCSE or equivalent: includes English Language at Grade C or above
• Working knowledge of MS Office applications, particularly Outlook, Word, Excel, PowerPoint and Access
• Professional telephone manner
• Commitment to personal development

Desirable

• NVQ Level 2 in Business and Administration, or equivalent
• Audio typing experience
• Knowledge of FTB Database - Carenotes
• Current or recent administrative experience in NHS/Health Care or similar setting
• OCR Level II typing/word processing, or equivalent
• Receptionist duties

Skills Essential

• Planning and organisational skills
• Manage own workload, re-prioritise as necessary to adapt to changing demands
• Ability to meet agreed deadlines; attention to detail and accuracy is maintained
• Demonstrates enthusiasm and interest in the position

Desirable

• Ability to work effectively under own initiative; whilst understanding the importance of appropriate lines of communication within Team and Line Management structure

Person Specification Qualifications Essential

• Educated to GCSE or equivalent: includes English Language at Grade C or above
• Working knowledge of MS Office applications, particularly Outlook, Word, Excel, PowerPoint and Access
• Professional telephone manner
• Commitment to personal development

Desirable

• NVQ Level 2 in Business and Administration, or equivalent
• Audio typing experience
• Knowledge of FTB Database - Carenotes
• Current or recent administrative experience in NHS/Health Care or similar setting
• OCR Level II typing/word processing, or equivalent
• Receptionist duties

Skills Essential

• Planning and organisational skills
• Manage own workload, re-prioritise as necessary to adapt to changing demands
• Ability to meet agreed deadlines; attention to detail and accuracy is maintained
• Demonstrates enthusiasm and interest in the position

Desirable

• Ability to work effectively under own initiative; whilst understanding the importance of appropriate lines of communication within Team and Line Management structure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Birmingham Women's and Children's NHS Foundation Trust

Address

FTB Finch Road

First Floor Finch Road Lozells

Lozells, Birmingham

B19 1HS

Employer's website

https://bwc.nhs.uk/ (Opens in a new tab)

Employer details Employer name

Birmingham Women's and Children's NHS Foundation Trust

Address

FTB Finch Road

First Floor Finch Road Lozells

Lozells, Birmingham

B19 1HS

Employer's website

https://bwc.nhs.uk/ (Opens in a new tab)