Band 3 Team Administrator/Receptionist - Solihull ICCR

Birmingham and Solihull Mental Health NHS Foundation Trust; Birmingham; On-site; GBP 24,000 - 26,000; Full time

Job summary

An exciting opportunity for a Band 3 Team Administrator/Receptionist at Birmingham and Solihull Mental Health NHS Foundation Trust. The role involves providing administrative support within a multidisciplinary team, ensuring excellent communication and organizational skills are employed to assist patients and staff effectively.

Benefits

Relocation expenses up to £8,000

Qualifications

• Experience as an administrator/receptionist required.
• Knowledge of CMHT services and community mental health settings.
• Experience in a customer-focused healthcare environment.

Responsibilities

• Perform a range of reception and administrative duties.
• Work collaboratively with team members.
• Coordinate with multidisciplinary team members and agencies.

Skills

Excellent communication skills

Proficiency in Microsoft Office

Ability to work under pressure

Education

NVQ Business Admin Level 2 or equivalent

GCSE English or equivalent

Tools

RiO

Job description

Band 3 Team Administrator/Receptionist - Solihull ICCR

Band 3

Main area: Lyndon CMHT | Grade: Band 3 | Contract: Fixed term: 12 months (FTC) | Hours: Full time - 37.5 hours per week | Job ref: 436-7077613-B

Site: Maple Leaf Centre, Town: Marston Green | Salary: £24,625 - £25,674 per annum, pro rata | Salary period: Yearly | Closing date: 25/05/2025 23:59

Please note that this post may close earlier than the indicated closing date if a sufficient number of applications are received.

Job overview

An exciting opportunity has arisen for a Receptionist/Administrator to work within the Newington Community Mental Health Team.

Our CMHTs provide assessment, specialist support, treatment, and care planning for service users with mental health issues such as depression and psychosis. The service is multidisciplinary and operates within an integrated hub alongside other services.

As Team Administrator/Receptionist, you will be the first point of contact for patients, staff, and visitors, and it is essential that you present yourself in a friendly and approachable manner.

Main duties of the job

• Perform a range of reception and administrative duties, including monitoring and booking appointments, managing a busy telephone line, receiving mail, processing clinical letters and correspondence, and monitoring team allocation lists.
• Work collaboratively with team members, ensuring administrative support is available to all staff at the centre.
• Coordinate with multidisciplinary team members, health professionals, GPs, social workers, service users, and other agencies.
• Work independently, demonstrating effective organizational and administrative skills.

Working for our organisation

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. With 4,000 staff, we serve 70,000 people annually, providing a range of mental healthcare services across Birmingham, Solihull, and nationally. We are committed to diversity, inclusion, and providing excellent care to our community.

Detailed job description and main responsibilities

For further details, please refer to the attached job description and person specification.

This post may be extended or made into a permanent role at the end of the FTC.

We cannot support applications requiring sponsorship to work in the UK.

Early application is recommended as the post may close early if sufficient applications are received.

This role is site-based; remote working is not available.

Person specification

Qualifications

• NVQ Business Admin Level 2 or equivalent
• GCSE English or equivalent

Knowledge and Experience

• Experience as an administrator/receptionist
• Experience in a customer-focused healthcare environment
• Knowledge of CMHT services and community mental health settings
• Excellent communication skills
• Ability to work under pressure and independently
• Experience working within multidisciplinary teams

Skills

• Proficiency in Microsoft Office
• Experience dealing with various disciplines and agencies
• Working knowledge of RiO

We are committed to fairness, diversity, safeguarding, and promoting the welfare of vulnerable groups. Pre-employment checks, including DBS, will be conducted. Applicants may need to cover DBS costs, which will be deducted from salary, and maintain a DBS subscription.

All successful applicants will complete the Trust’s induction and mandatory training online within the first two weeks.

Applications from those requiring UK sponsorship are considered, but eligibility criteria must be met. Relocation expenses up to £8,000 may be reimbursed.

This position involves contact with vulnerable populations and is subject to Disclosure and Barring Service checks.