Receptionist (Student Services)

Lift Maltings; Witham; On-site; GBP 21,000 - 27,000; Full time

Job summary

Lift Maltings is seeking a receptionist for student services to create a welcoming, organised space where students feel safe, listened to and looked after. You will be the first point of contact for students, parents, visitors and staff, ensuring a warm welcome and assistance as needed.

You will support attendance, manage records, handle enquiries, and work with safeguarding colleagues to support students throughout the school day.

Qualifications

• Experience in customer-facing or administrative roles.
• Proficient with IT systems and confidential records.
• Responds calmly to welfare situations with care and professionalism.
• Strong organisational skills and ability to prioritise in a busy school.
• Willing to undertake first aid and medication training.

Responsibilities

• Act as welcoming first point of contact for students, parents, carers, visitors and staff.
• Manage student sign-in/sign-out and keep attendance records accurate.
• Support student welfare and refer concerns promptly per safeguarding procedures.
• Provide first aid following training and maintain medical/incident records.
• Answer calls/emails professionally, coordinate appointments and meetings.
• Maintain an organised, safe and welcoming student services area.

Skills

Customer-facing experience

Administrative experience

IT systems & records

Calm under welfare situations

Organisational skills

Education

GCSE Maths & English (grade 4+)

Job description

We're looking for a receptionist for student services to join our team and help us create a welcoming, supportive and organised space where students feel safe, listened to and looked after.

As the first point of contact for students, parents, visitors and colleagues, you'll make sure everyone receives a warm welcome and the help they need. You'll support student attendance, manage records, respond to enquiries and work closely with our pastoral and safeguarding colleagues to ensure every student is supported throughout the school day.

This is a rewarding role for someone who is calm, organised and genuinely passionate about supporting the wellbeing of children and young people.

Key responsibilities

You will:

• act as a welcoming first point of contact for students, parents, carers, visitors and staff, responding to enquiries and guiding them appropriately
• manage student sign-in and sign-out procedures, including late arrivals and early departures, and keep attendance records accurate and up to date
• support student welfare throughout the school day, recognising concerns and referring them promptly in line with safeguarding procedures
• provide first aid assistance following training and school policies, and maintain accurate medical and incident records
• answer phone calls and emails professionally, coordinate appointments and meetings, and support wider administrative tasks
• maintain an organised, safe and welcoming student services area, ensuring resources and supplies are readily available

What we're looking for

We're looking for someone who:

• brings experience in a customer-facing or administrative role and is comfortable using IT systems to maintain accurate and confidential records
• responds calmly and sensitively to student welfare situations and handles enquiries from students, parents and colleagues with professionalism and care
• has strong organisational skills, manages their time well and adapts calmly to changing priorities in a busy school environment
• holds GCSE maths and English (grade 4 or equivalent) and is willing to undertake first aid and medication training
• builds positive relationships with students, parents and colleagues, working effectively as part of a team
• is committed to student wellbeing, confidentiality and safeguarding, with a caring, patient and empathetic approach

Experience in a school, reception or student services setting is desirable, as is first aid training and knowledge of safeguarding and attendance procedures. Does this sound like you?

About our school

Lift Maltings is an 11-16 school based in Witham, Essex. Situated between the cities of Chelmsford and Colchester, the school has 900 students on roll and benefits from a modern, purpose-built site opened in 2011. With excellent transport links to London, our staff and students can take full advantage of the wealth of opportunities the capital provides. Free car parking facilities are available on site.

Who is Lift Schools?

Lift Schools is made up of 62 primary, secondary and special schools, educating more than 35,000 pupils across the country. We believe education can transform lives - and we want every child in our schools to achieve their full potential.

How we support you

We want you to feel supported, valued and able to grow throughout your career with Lift Schools. From high-quality professional development and career progression to wellbeing support and opportunities to connect and collaborate across our network, we invest in you so you can do your best work.